Database Help Desk Analyst (41709)
Idealforce, Phoenix, AZ, United States
Database Help Desk Analyst
IDEALFORCE has a contract position available immediately for a Database Help Desk Analyst to join our customer in Phoenix AZ. This is an on-site position. Please find below additional details about this job. Kindly respond with your most up-to-date resume if you would like to pursue this opportunity. Only local candidates are considered for this role. Utilize SQL to mine and analyze data. Occasional testing of new applications to test functionality with companion applications. Responds to user requests for system help; identifies causes of user problems and potential solutions; enters problems information into an automated issue tracking system; corrects pended encounters either directly, or through working directly with vendors; runs scheduled production jobs; tests new production releases; maintains production job schedule; prepares statistical reports on help desk utilization; preparing, analyzing and reconciling reports. Proficient with Excel, Word, and Access. Researching and problem solving report discrepancies; performs other duties as assigned. Technology skill level experience required: Database systems/database tools SQL Server 2008 R2 advanced 3 years, basic T-SQL skills advanced 3 years, QA/testing - approaches, applications excellent communication skills both verbal & written, college degree, misc. applications MS Office: Excel, Access, Word and Outlook advanced 5 years, proven analytical skills, ability to research and problem solve advanced 5 years, math & problem solving skills; mathematical accuracy is a must advanced 5 years. All your information will be kept confidential according to EEO guidelines. All candidates who are authorized to work in the US are encouraged to apply. Candidates must clear the background check prior to commencing the assignment. Third party candidates: Email your candidate/s resume to joseph.shelton@idealforce.com along with the following details: rate, current location, and availability.
IDEALFORCE has a contract position available immediately for a Database Help Desk Analyst to join our customer in Phoenix AZ. This is an on-site position. Please find below additional details about this job. Kindly respond with your most up-to-date resume if you would like to pursue this opportunity. Only local candidates are considered for this role. Utilize SQL to mine and analyze data. Occasional testing of new applications to test functionality with companion applications. Responds to user requests for system help; identifies causes of user problems and potential solutions; enters problems information into an automated issue tracking system; corrects pended encounters either directly, or through working directly with vendors; runs scheduled production jobs; tests new production releases; maintains production job schedule; prepares statistical reports on help desk utilization; preparing, analyzing and reconciling reports. Proficient with Excel, Word, and Access. Researching and problem solving report discrepancies; performs other duties as assigned. Technology skill level experience required: Database systems/database tools SQL Server 2008 R2 advanced 3 years, basic T-SQL skills advanced 3 years, QA/testing - approaches, applications excellent communication skills both verbal & written, college degree, misc. applications MS Office: Excel, Access, Word and Outlook advanced 5 years, proven analytical skills, ability to research and problem solve advanced 5 years, math & problem solving skills; mathematical accuracy is a must advanced 5 years. All your information will be kept confidential according to EEO guidelines. All candidates who are authorized to work in the US are encouraged to apply. Candidates must clear the background check prior to commencing the assignment. Third party candidates: Email your candidate/s resume to joseph.shelton@idealforce.com along with the following details: rate, current location, and availability.