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\n Dynamics 365 CE Functional Lead

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Req No.

\n 2026-5551\n

\n \n \n \n Working Hours/Days\n \n \n

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\n Monday - Friday 7-4 or 8-5, on-call or after-hours based off of business needs.\n \n

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\n \n \n \n Overview\n \n \n

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The Dynamics 365 Customer Engagement (CE) Functional Lead owns the functional design, configuration, and delivery of the Dynamics 365 CE platform during a multiprogram implementation and ongoing operations. This role serves as the single functional owner across Sales, Customer Service, Field Service, and related CE workloads, ensuring a consistent data model, user experience, security posture, and release approach.

The CE Functional Lead acts as the product owner for CE-bridging business strategy and technical delivery-while partnering with the D365 Architect, Power Platform team, and business domain leaders.

Why This Role Exists

With multiple CE programs going live within a condensed timeframe, strong centralized functional ownership is critical. This role ensures CE is delivered as one cohesive platform rather than fragmented solutions, enabling adoption, scalability, and longterm business value.

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\n \n \n \n Basic Duties\n \n \n

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Key Responsibilities - MultiProgram Ownership

Own functional design and behavior of all CE applications
* Act as the final decision authority on crossprogram dependencies
* Manage and prioritize a unified CE backlog
* Coordinate golive readiness and stabilization activities

Dataverse & Solution Design

Own Dataverse schema, relationships, and data standards
* Design business process flows, forms, views, and dashboards
* Ensure consistency across all CE environments
* Balance configuration vs customization decisions

User Experience & Adoption

Design rolebased user experiences
* Collect postgolive feedback and drive iterative improvements
* Support training and change initiatives
* Promote CE best practices

Security & Governance

Define CE security roles aligned to business responsibilities
* Partner with the D365 Architect on environment governance
* Support compliance and segregationofduties requirements

Power Platform Collaboration

Partner on Power Automate and lowcode extensions
* Ensure automation reliability and sustainability
* Identify process improvement opportunities

What This Role Does Not Own

Platform infrastructure
* Enterprise integration architecture
* Deep custom development or plugins

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\n \n \n \n Qualifications\n \n \n

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Handson functional Dynamics 365 CE experience
* Strong Dataverse knowledge
* Understanding of Sales and/or Customer Service processes
* Strong stakeholder communication and decisionmaking skills
Must possess a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

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\n \n \n \n Physical Requirements/Working Conditions\n \n \n

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This position will primarily work in an office environment, May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 50 lbs. Some travel is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be legally authorized to work in the United States for any employer.
The company does not sponsor employment visas now or in the future.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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\n...","Dynamics 365 CE Functional Lead","Full Time",[146],["B","2983448605"],"Work at Altorfer Inc","2 days ago","/jobs/2983448605-dynamics-365-ce-functional-lead","Cedar Rapids, IA, United States","/jobs?keyword=Altorfer+Inc","/jobs?location=Cedar+Rapids%2C+IA%2C+United+States","/jobs?keyword=Dynamics+365+CE+Functional+Lead",{"_65":66,"_67":147,"_69":148,"_71":149,"_73":150},"Cedar Rapids","Cedar Rapids, IA, United States, 52404","IA","52404",211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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