Customer Service Representative - Cardiology - Bass Rd.
Lee Health, Fort Myers, FL, United States
Location
Bass Medical One - 16261 Bass Road, Fort Myers, FL 33908
Department HOD Cardiology - Bass Road
Work Type & Shift Full Time – Shift 1: 7:00 AM to 5:30 PM
Pay Rate $20.00 – $23.50 per hour
Summary The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check‑in, insurance verification, authorization, pre‑certifications, referrals, posting charges, initial collections, preparing well‑coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, the position may also manage business services for workers’ compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Requirements
Education : High School Diploma or GED required.
Experience : Less than 1 year clerical/administrative experience required. Insurance/customer service experience preferred.
Certification : BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License : None.
Other : Requires excellent communication and interpersonal skills, IT/computer proficiency, basic math, knowledge of insurance verification and medical billing helpful.
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Department HOD Cardiology - Bass Road
Work Type & Shift Full Time – Shift 1: 7:00 AM to 5:30 PM
Pay Rate $20.00 – $23.50 per hour
Summary The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check‑in, insurance verification, authorization, pre‑certifications, referrals, posting charges, initial collections, preparing well‑coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, the position may also manage business services for workers’ compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Requirements
Education : High School Diploma or GED required.
Experience : Less than 1 year clerical/administrative experience required. Insurance/customer service experience preferred.
Certification : BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License : None.
Other : Requires excellent communication and interpersonal skills, IT/computer proficiency, basic math, knowledge of insurance verification and medical billing helpful.
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