Customer Service Representative - FM/IM - South Cape
Lee Health, Fort Myers, FL, United States
Location:
507 Cape Coral Pkwy. E, Fort Myers, FL, US.
Department:
LPG Family - Internal Medicine - South Cape.
Work Type:
Full Time.
Shift:
Shift 1/6:30:00 AM to 6:00:00 PM, varies between these hours.
Pay Rate:
$20.00 - $23.50 / hour.
Summary The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Other duties as assigned by the Manager/Supervisor of the department. Late hours, holidays and weekends may be required.
Responsibilities
Handling telephones.
Patient appointment scheduling.
Patient check‑in.
Insurance verification.
Authorization, pre‑certifications, referrals and posting charges.
Initial collections.
Preparing well‑coded and accurate billing.
Maintenance of medical records.
Managing business services for workers’ compensation, commercial carriers, employee health and corporate accounts as required.
Other duties assigned by the Manager/Supervisor.
Qualifications
Education: High School Diploma or GED required.
Experience: Less than 1 year clerical/administrative required; insurance/customer service preferred.
Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
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507 Cape Coral Pkwy. E, Fort Myers, FL, US.
Department:
LPG Family - Internal Medicine - South Cape.
Work Type:
Full Time.
Shift:
Shift 1/6:30:00 AM to 6:00:00 PM, varies between these hours.
Pay Rate:
$20.00 - $23.50 / hour.
Summary The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Other duties as assigned by the Manager/Supervisor of the department. Late hours, holidays and weekends may be required.
Responsibilities
Handling telephones.
Patient appointment scheduling.
Patient check‑in.
Insurance verification.
Authorization, pre‑certifications, referrals and posting charges.
Initial collections.
Preparing well‑coded and accurate billing.
Maintenance of medical records.
Managing business services for workers’ compensation, commercial carriers, employee health and corporate accounts as required.
Other duties assigned by the Manager/Supervisor.
Qualifications
Education: High School Diploma or GED required.
Experience: Less than 1 year clerical/administrative required; insurance/customer service preferred.
Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
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