Customer Service Representative
Dexter, Nampa, ID, United States
Job Description
Customer Service Representative at the BR16-Caldwell-ID manufacturing facility. Responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; providing customers with product, pricing, and shipping information.
Respond to customer inquiries both in person and over the phone.
Maintain system information including product pricing and availability.
Enter customer orders, suggest purchase of additional products, and provide technical assistance when needed.
Contact truck run customers for orders and ensure orders are placed on a timely basis.
Make same-day follow-up calls to customers regarding backorders and delivery dates.
Actively participate in company-defined sales initiatives to solicit potential customers and existing customers whose sales have declined.
Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
Research all customer warranty and/or return requests, completing the appropriate forms and documentation.
Track shipments as necessary.
Other duties as assigned.
Qualifications
Excellent communication and interpersonal skills.
High school diploma or equivalent.
One or more years of customer service experience.
Excellent computer and phone skills.
Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to customers.
Benefits
Competitive wage.
Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA.
3% profit sharing in our Safe Harbor program.
401(k) plan with company contributions.
Opportunities for internal career development and growth.
Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.
Work Authorization
Dexter will only employ those who are legally authorized to work in the United States or Canada. We do not provide sponsorship. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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Respond to customer inquiries both in person and over the phone.
Maintain system information including product pricing and availability.
Enter customer orders, suggest purchase of additional products, and provide technical assistance when needed.
Contact truck run customers for orders and ensure orders are placed on a timely basis.
Make same-day follow-up calls to customers regarding backorders and delivery dates.
Actively participate in company-defined sales initiatives to solicit potential customers and existing customers whose sales have declined.
Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
Research all customer warranty and/or return requests, completing the appropriate forms and documentation.
Track shipments as necessary.
Other duties as assigned.
Qualifications
Excellent communication and interpersonal skills.
High school diploma or equivalent.
One or more years of customer service experience.
Excellent computer and phone skills.
Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to customers.
Benefits
Competitive wage.
Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA.
3% profit sharing in our Safe Harbor program.
401(k) plan with company contributions.
Opportunities for internal career development and growth.
Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.
Work Authorization
Dexter will only employ those who are legally authorized to work in the United States or Canada. We do not provide sponsorship. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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