Senior Collections Analyst
Axon Enterprise, San Francisco, CA, United States
As a Senior Collection Analyst, you will collaborate with business partners to ensure that the collections process function is smooth and efficient. This role will be instrumental in the collections of outstanding accounts receivable and all other aspects of collections. You will be responsible for resolving customer billing issues, reducing accounts receivable delinquency, and performing other collection management functions.
WHAT YOU'LL DO:
Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy.
Analyze and research accounts to be fully prepared to work with customers, drive meetings with customers.
Work with our internal sales team and other cross‑functional teams as well as outside customers to resolve collection issues.
Analyze delinquent accounts, prepare bi‑weekly/monthly reports on high‑risk accounts and make resolution recommendations.
Prepare and analyze reports for bad debt—assist with invoices, credit memos and other adjustments as necessary.
Participate in and support systems improvements and focus on streamlining the collection process, perform analysis of collection practices and develop process improvements.
Develop, implement, and maintain desktop procedures for ongoing collection activities, and leverage reporting tools to build repeatable analysis and research tools.
Work with cross‑functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes, including opportunities for automating manual processes or activities within a process.
WHAT YOU'LL NEED:
5‑7+ years of collections experience, preferably with high‑tech industry experience.
Bachelor’s in Accounting or Business, or equivalent work experience.
Order‑to‑cash business process experience a plus, experience with quoting, order management and billing.
Excellent communication skills, both written and verbal, and strong customer service approach.
Self‑motivated, flexible and able to change priorities in a challenging and fast‑paced environment within minimal supervision.
Strong Excel skills, experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday etc.), and Salesforce.
Ability to build strong cross‑functional relationships and work collaboratively.
Proactive, problem‑solving attitude and ability to think outside the box.
Adapts quickly to changes in a dynamic organizational structure and business processes.
Ability to work independently and a strong team player.
Work Location This role is based out of any of our offices and follows a hybrid schedule. We rely on in‑person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in‑office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Benefits that Benefit You
Competitive salary and 401k with employer match.
Discretionary paid time off.
Paid parental leave for all.
Fitness Programs.
Emotional & Mental Wellness support.
And yes, we have snacks in our offices.
Base Pay Range
$78,656 — $125,850 USD
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances—and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies and procedures, and are empowered to report safety concerns as they arise and activities potentially impacting the environment.
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WHAT YOU'LL DO:
Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy.
Analyze and research accounts to be fully prepared to work with customers, drive meetings with customers.
Work with our internal sales team and other cross‑functional teams as well as outside customers to resolve collection issues.
Analyze delinquent accounts, prepare bi‑weekly/monthly reports on high‑risk accounts and make resolution recommendations.
Prepare and analyze reports for bad debt—assist with invoices, credit memos and other adjustments as necessary.
Participate in and support systems improvements and focus on streamlining the collection process, perform analysis of collection practices and develop process improvements.
Develop, implement, and maintain desktop procedures for ongoing collection activities, and leverage reporting tools to build repeatable analysis and research tools.
Work with cross‑functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes, including opportunities for automating manual processes or activities within a process.
WHAT YOU'LL NEED:
5‑7+ years of collections experience, preferably with high‑tech industry experience.
Bachelor’s in Accounting or Business, or equivalent work experience.
Order‑to‑cash business process experience a plus, experience with quoting, order management and billing.
Excellent communication skills, both written and verbal, and strong customer service approach.
Self‑motivated, flexible and able to change priorities in a challenging and fast‑paced environment within minimal supervision.
Strong Excel skills, experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday etc.), and Salesforce.
Ability to build strong cross‑functional relationships and work collaboratively.
Proactive, problem‑solving attitude and ability to think outside the box.
Adapts quickly to changes in a dynamic organizational structure and business processes.
Ability to work independently and a strong team player.
Work Location This role is based out of any of our offices and follows a hybrid schedule. We rely on in‑person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in‑office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Benefits that Benefit You
Competitive salary and 401k with employer match.
Discretionary paid time off.
Paid parental leave for all.
Fitness Programs.
Emotional & Mental Wellness support.
And yes, we have snacks in our offices.
Base Pay Range
$78,656 — $125,850 USD
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances—and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies and procedures, and are empowered to report safety concerns as they arise and activities potentially impacting the environment.
#J-18808-Ljbffr