Senior Collections Analyst
Axon, San Francisco, CA, United States
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We pursue safety and justice issues with our ecosystem of devices and cloud software. We collaborate with candor and care, seeking diverse perspectives from customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. You’ll take ownership and drive real change while growing as you contribute to a mission that matters. Senior Collection Analyst
— You will collaborate with business partners to ensure the collections process is smooth and efficient. This role focuses on collecting outstanding accounts receivable and managing all aspects of collections. You will resolve customer billing issues and help reduce accounts receivable delinquency, along with other collection management functions. We are looking for a highly organized, self-motivated individual who can prioritize multiple responsibilities while meeting goals and deadlines. This role is a key contributor to a fast-paced, high-growth organization, and we seek someone with a positive attitude to strengthen our collection process at scale. Location
4 days a week (Tuesday–Friday) in office at Axon Hub locations: Seattle, San Francisco, Scottsdale, Denver, Atlanta, Boston, Sterling, NYC. WHAT YOU'LL DO : Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy Analyze and research accounts to be fully prepared to work with customers and drive meetings with customers Work with internal sales and cross-functional teams as well as outside customers to resolve collection issues Analyze delinquent accounts, prepare bi-weekly/monthly reports on high-risk accounts and make resolution recommendations Prepare and analyze reports for bad debt; assist with invoices, credit memos and other adjustments as necessary Participate in and support systems improvements; streamline the collection process and develop process improvements Develop, implement, and maintain desktop procedures for ongoing collection activities; leverage reporting tools for repeatable analysis Collaborate with cross-functional teams to identify problems, process gaps and propose solutions, including opportunities to automate manual processes WHAT YOU'LL NEED : 5–7+ years of collections experience, preferably in a high-tech environment Bachelor’s in Accounting or Business, or equivalent work experience Order-to-cash process experience a plus (quoting, order management, billing) Excellent written and verbal communication and strong customer service Self-motivated, flexible, able to shift priorities in a fast-paced environment with minimal supervision Strong Excel skills; experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday, etc.) and Salesforce Ability to build cross-functional relationships and work collaboratively Proactive, problem-solving attitude and ability to think creatively Adaptable to changes in a dynamic organizational structure and processes Ability to work independently and as part of a team Work Location
This role follows a hybrid schedule with in-office Tuesdays through Fridays. Some remote work is allowed on Mondays, subject to approved accommodations. We value in-person collaboration to foster teamwork, mentorship and shared success. Benefits
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Fitness programs Emotional & mental wellness support Snacks in offices Axon is an equal opportunity employer. We do not discriminate on the basis of protected status and are committed to building diverse teams that reflect the communities we serve. If you require accommodation during the application process, please email recruitingops@axon.com.
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At Axon, we’re on a mission to Protect Life. We pursue safety and justice issues with our ecosystem of devices and cloud software. We collaborate with candor and care, seeking diverse perspectives from customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. You’ll take ownership and drive real change while growing as you contribute to a mission that matters. Senior Collection Analyst
— You will collaborate with business partners to ensure the collections process is smooth and efficient. This role focuses on collecting outstanding accounts receivable and managing all aspects of collections. You will resolve customer billing issues and help reduce accounts receivable delinquency, along with other collection management functions. We are looking for a highly organized, self-motivated individual who can prioritize multiple responsibilities while meeting goals and deadlines. This role is a key contributor to a fast-paced, high-growth organization, and we seek someone with a positive attitude to strengthen our collection process at scale. Location
4 days a week (Tuesday–Friday) in office at Axon Hub locations: Seattle, San Francisco, Scottsdale, Denver, Atlanta, Boston, Sterling, NYC. WHAT YOU'LL DO : Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy Analyze and research accounts to be fully prepared to work with customers and drive meetings with customers Work with internal sales and cross-functional teams as well as outside customers to resolve collection issues Analyze delinquent accounts, prepare bi-weekly/monthly reports on high-risk accounts and make resolution recommendations Prepare and analyze reports for bad debt; assist with invoices, credit memos and other adjustments as necessary Participate in and support systems improvements; streamline the collection process and develop process improvements Develop, implement, and maintain desktop procedures for ongoing collection activities; leverage reporting tools for repeatable analysis Collaborate with cross-functional teams to identify problems, process gaps and propose solutions, including opportunities to automate manual processes WHAT YOU'LL NEED : 5–7+ years of collections experience, preferably in a high-tech environment Bachelor’s in Accounting or Business, or equivalent work experience Order-to-cash process experience a plus (quoting, order management, billing) Excellent written and verbal communication and strong customer service Self-motivated, flexible, able to shift priorities in a fast-paced environment with minimal supervision Strong Excel skills; experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday, etc.) and Salesforce Ability to build cross-functional relationships and work collaboratively Proactive, problem-solving attitude and ability to think creatively Adaptable to changes in a dynamic organizational structure and processes Ability to work independently and as part of a team Work Location
This role follows a hybrid schedule with in-office Tuesdays through Fridays. Some remote work is allowed on Mondays, subject to approved accommodations. We value in-person collaboration to foster teamwork, mentorship and shared success. Benefits
Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Fitness programs Emotional & mental wellness support Snacks in offices Axon is an equal opportunity employer. We do not discriminate on the basis of protected status and are committed to building diverse teams that reflect the communities we serve. If you require accommodation during the application process, please email recruitingops@axon.com.
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