Agnostic Telesales Agent - IFG
Humana Inc, Charleston, WV, United States
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We are seeking a motivated and results-driven Telesales Agent to join our Agnostic Sales Team within the IFG segment. In this role, you will engage prospective and existing customers through inbound and outbound calls, promoting and selling health plan products. Ideal candidates thrive in a fast-paced, goal-oriented environment and are passionate about delivering outstanding customer experiences.
Key Responsibilities
Engage with prospects and existing members via inbound and outbound calls to promote and sell health plan products.
Conduct thorough needs assessments (NEADS) to understand customer requirements and recommend tailored solutions.
Overcome objections and close sales while maintaining a customer-first approach.
Accurately document all interactions and transactions using CRM tools.
Meet or exceed daily and monthly performance metrics, including sales targets and call quotas.
Follow up on leads and proactively identify new sales opportunities.
Support cross-functional collaboration to enhance the customer journey.
Maintain compliance with company policies and regulatory requirements.
Required Qualifications
Active Health Insurance License is required.
Must be available to work any shift between 8:00 AM – 8:00 PM local time, including weekends.
Proven experience in telesales, telemarketing, or a high-volume customer service environment.
Strong verbal communication, negotiation, and interpersonal skills.
Resilient, self-motivated, and able to thrive in a performance-based setting.
Proficiency with CRM systems and Microsoft Office Suite.
Ability to work overtime and weekends during peak sales periods (October–December).
Must have a professional, quiet, and distraction-free home office setup.
Preferred Qualifications
Experience in telecommunications or healthcare sales.
Bilingual or multilingual capabilities are highly desirable.
Familiarity with sales performance metrics and KPIs.
Additional Information This position operates under Eastern Standard Time (EST) hours.
Work-At-Home Requirements At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellites, cellular and microwave connection can be used only if approved by leadership. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours 40
Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,600 - $55,800 per year
This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
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Key Responsibilities
Engage with prospects and existing members via inbound and outbound calls to promote and sell health plan products.
Conduct thorough needs assessments (NEADS) to understand customer requirements and recommend tailored solutions.
Overcome objections and close sales while maintaining a customer-first approach.
Accurately document all interactions and transactions using CRM tools.
Meet or exceed daily and monthly performance metrics, including sales targets and call quotas.
Follow up on leads and proactively identify new sales opportunities.
Support cross-functional collaboration to enhance the customer journey.
Maintain compliance with company policies and regulatory requirements.
Required Qualifications
Active Health Insurance License is required.
Must be available to work any shift between 8:00 AM – 8:00 PM local time, including weekends.
Proven experience in telesales, telemarketing, or a high-volume customer service environment.
Strong verbal communication, negotiation, and interpersonal skills.
Resilient, self-motivated, and able to thrive in a performance-based setting.
Proficiency with CRM systems and Microsoft Office Suite.
Ability to work overtime and weekends during peak sales periods (October–December).
Must have a professional, quiet, and distraction-free home office setup.
Preferred Qualifications
Experience in telecommunications or healthcare sales.
Bilingual or multilingual capabilities are highly desirable.
Familiarity with sales performance metrics and KPIs.
Additional Information This position operates under Eastern Standard Time (EST) hours.
Work-At-Home Requirements At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested Satellites, cellular and microwave connection can be used only if approved by leadership. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours 40
Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,600 - $55,800 per year
This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
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