Bilingual Spanish Customer Service Representative
The Wonderful Company, Paragould, AR, United States
Full-time
Company Description Teleflora provides innovative marketing, education, and technology to ensure our member florists receive the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we lead the industry by hand‑arranging and hand‑delivering every bouquet!
Teleflora is looking for enthusiastic candidates for this entry‑level position. As a Bilingual Spanish Customer Service Representative, you will act as the frontline contact by answering both English and Spanish florist calls and processing all customer requests. Each interaction with our florists should reinforce Teleflora’s commitment to superior customer service.
You will have the option of working a hybrid schedule: Monday‑Wednesday in the Paragould, AR office, and Thursday‑Friday from home. This role is located in Oklahoma City.
Job Description The Bilingual Spanish Customer Service Representative will take customer‑service related calls from our English and Spanish‑speaking member florists, including billing calls and confirming floral orders for their shop. Each interaction with our florists should reinforce Teleflora’s commitment to superior customer service.
You will assist our member florists with their questions, requests, product purchases, and problems.
Incoming calls may include, but are not limited to the following:
Flower Orders
Product Orders
Directory Orders and Changes
Credit Card Product and Equipment Orders
Credit Card Equipment Troubleshooting
Customer monthly statements
Web Hosting
Additional duties as needed
Qualifications Education:
High School Diploma or equivalent is required
Fluent in both Spanish and English
Strong written and oral communication skills
Ability to make decisions with little direction
Strong attention to detail
1‑2 years Customer Service/Call Center experience
Basic math skills
Ability to speak clearly in a well‑modulated voice using good diction
Knowledgeable in basic computer skills
Working Conditions:
Must be able to work extended hours (overtime as requested) to meet company deadlines
Flexibility: shift requirements may change based on department needs and company programs
Holiday time off may be limited due to increased order volume
Additional Information
Thriving Wellness Community:
Access to top‑notch medical coverage, comprehensive vision and dental plans, and a 401(k) with match eligibility. Includes 24/7 online physician consultations, virtual mental health resources, life coaching, employee community groups, cash rewards for healthy habits, fitness reimbursements, and an on‑demand fitness video library.
Career Advancement Opportunities:
Clear paths for career progression and internal mobility across our diverse family of brands and business units.
Focused Learning and Development:
Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
Empowering Mentorship Program:
Connect with colleagues through our company‑wide mentorship program to share goals, overcome challenges, and advance your career.
Continuous Improvement Training:
Participate in training that empowers all employees to learn and implement positive change in the workplace.
Building a Healthy Society:
We focus on improving the social determinants of a healthy society—education, medical care, economic mobility, and a healthy environment—to help build thriving communities.
Giving Back to the Community:
Allocate company‑provided funds to up to three charities of your choice, and join community service projects through Wonderful Neighbor.
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
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Company Description Teleflora provides innovative marketing, education, and technology to ensure our member florists receive the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we lead the industry by hand‑arranging and hand‑delivering every bouquet!
Teleflora is looking for enthusiastic candidates for this entry‑level position. As a Bilingual Spanish Customer Service Representative, you will act as the frontline contact by answering both English and Spanish florist calls and processing all customer requests. Each interaction with our florists should reinforce Teleflora’s commitment to superior customer service.
You will have the option of working a hybrid schedule: Monday‑Wednesday in the Paragould, AR office, and Thursday‑Friday from home. This role is located in Oklahoma City.
Job Description The Bilingual Spanish Customer Service Representative will take customer‑service related calls from our English and Spanish‑speaking member florists, including billing calls and confirming floral orders for their shop. Each interaction with our florists should reinforce Teleflora’s commitment to superior customer service.
You will assist our member florists with their questions, requests, product purchases, and problems.
Incoming calls may include, but are not limited to the following:
Flower Orders
Product Orders
Directory Orders and Changes
Credit Card Product and Equipment Orders
Credit Card Equipment Troubleshooting
Customer monthly statements
Web Hosting
Additional duties as needed
Qualifications Education:
High School Diploma or equivalent is required
Fluent in both Spanish and English
Strong written and oral communication skills
Ability to make decisions with little direction
Strong attention to detail
1‑2 years Customer Service/Call Center experience
Basic math skills
Ability to speak clearly in a well‑modulated voice using good diction
Knowledgeable in basic computer skills
Working Conditions:
Must be able to work extended hours (overtime as requested) to meet company deadlines
Flexibility: shift requirements may change based on department needs and company programs
Holiday time off may be limited due to increased order volume
Additional Information
Thriving Wellness Community:
Access to top‑notch medical coverage, comprehensive vision and dental plans, and a 401(k) with match eligibility. Includes 24/7 online physician consultations, virtual mental health resources, life coaching, employee community groups, cash rewards for healthy habits, fitness reimbursements, and an on‑demand fitness video library.
Career Advancement Opportunities:
Clear paths for career progression and internal mobility across our diverse family of brands and business units.
Focused Learning and Development:
Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
Empowering Mentorship Program:
Connect with colleagues through our company‑wide mentorship program to share goals, overcome challenges, and advance your career.
Continuous Improvement Training:
Participate in training that empowers all employees to learn and implement positive change in the workplace.
Building a Healthy Society:
We focus on improving the social determinants of a healthy society—education, medical care, economic mobility, and a healthy environment—to help build thriving communities.
Giving Back to the Community:
Allocate company‑provided funds to up to three charities of your choice, and join community service projects through Wonderful Neighbor.
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
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