Bilingual Spanish Customer Service Representative
Teleflora, Paragould, AR, United States
Company Description
Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand‑arrange and hand‑deliver every bouquet!
Job Overview Teleflora is looking for an enthusiastic candidate to fill this entry‑level position. As a Bilingual Spanish Customer Service Representative, you'll act as the frontline contact by answering calls from both English‑ and Spanish‑speaking florists and processing all customer requests. Customer Service is the one stop shop for our florists. Each interaction with our florists should reinforce Teleflora's commitment to superior Customer Service.
This role is located in Oklahoma City but offers a hybrid work schedule: Monday‑Wednesday at the Paragould, AR office and Thursday‑Friday from home. Working remotely is a voluntary benefit.
Responsibilities • Handle customer‑service‑related calls from our English and Spanish‑speaking member florists, including billing calls and confirming floral orders for their shop.
Incoming calls may include, but are not limited to the following:
Flower orders
Product orders
Directory orders and changes
Credit card product and equipment orders
Credit card equipment troubleshooting
Customer monthly statements
Web hosting
Additional duties as needed
Qualifications
High School Diploma or equivalent is required.
Fluent in both Spanish and English.
Strong written and oral communication skills.
Ability to make decisions with little direction.
Strong attention to detail.
1‑2 years of customer service or call‑center experience.
Basic math skills.
Ability to speak clearly in a well‑modulated voice using good diction.
Typing 25 WPM or greater.
Knowledgeable in basic computer skills.
Working Conditions
Must be able to work extended hours (overtime as requested) to meet company deadlines.
Flexibility: shift requirements may change based on department needs and company programs.
Holiday time off may be limited due to increased order volume.
Benefits and Opportunities
Thriving Wellness Community: Access to top‑notch medical coverage, comprehensive vision and dental plans, and a 401(k) with match eligibility. Includes 24/7 online physician consultations, virtual mental health resources, life coaching, employee community groups, cash rewards for healthy habits, fitness reimbursements, and a library of on‑demand fitness videos.
Career Advancement Opportunities: Clear paths for progression and internal mobility across our diverse family of brands and business units.
Focused Learning and Development: Resources such as people manager and leadership training, webinars, and eLearning courses.
Mentorship Program: Company‑wide mentorship to share goals and drive career forward.
Continuous Improvement Training: Training that empowers employees to implement positive change.
Building a Healthy Society: Focus on social determinants of a healthy society — quality education, medical care, economic mobility, healthy environment.
Giving Back to the Community: Opportunity to allocate company‑provided funds to up to three charities of your choice and join community service projects.
Equal Employment Opportunity The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
EEO is the law — click here for more information.
#J-18808-Ljbffr
Job Overview Teleflora is looking for an enthusiastic candidate to fill this entry‑level position. As a Bilingual Spanish Customer Service Representative, you'll act as the frontline contact by answering calls from both English‑ and Spanish‑speaking florists and processing all customer requests. Customer Service is the one stop shop for our florists. Each interaction with our florists should reinforce Teleflora's commitment to superior Customer Service.
This role is located in Oklahoma City but offers a hybrid work schedule: Monday‑Wednesday at the Paragould, AR office and Thursday‑Friday from home. Working remotely is a voluntary benefit.
Responsibilities • Handle customer‑service‑related calls from our English and Spanish‑speaking member florists, including billing calls and confirming floral orders for their shop.
Incoming calls may include, but are not limited to the following:
Flower orders
Product orders
Directory orders and changes
Credit card product and equipment orders
Credit card equipment troubleshooting
Customer monthly statements
Web hosting
Additional duties as needed
Qualifications
High School Diploma or equivalent is required.
Fluent in both Spanish and English.
Strong written and oral communication skills.
Ability to make decisions with little direction.
Strong attention to detail.
1‑2 years of customer service or call‑center experience.
Basic math skills.
Ability to speak clearly in a well‑modulated voice using good diction.
Typing 25 WPM or greater.
Knowledgeable in basic computer skills.
Working Conditions
Must be able to work extended hours (overtime as requested) to meet company deadlines.
Flexibility: shift requirements may change based on department needs and company programs.
Holiday time off may be limited due to increased order volume.
Benefits and Opportunities
Thriving Wellness Community: Access to top‑notch medical coverage, comprehensive vision and dental plans, and a 401(k) with match eligibility. Includes 24/7 online physician consultations, virtual mental health resources, life coaching, employee community groups, cash rewards for healthy habits, fitness reimbursements, and a library of on‑demand fitness videos.
Career Advancement Opportunities: Clear paths for progression and internal mobility across our diverse family of brands and business units.
Focused Learning and Development: Resources such as people manager and leadership training, webinars, and eLearning courses.
Mentorship Program: Company‑wide mentorship to share goals and drive career forward.
Continuous Improvement Training: Training that empowers employees to implement positive change.
Building a Healthy Society: Focus on social determinants of a healthy society — quality education, medical care, economic mobility, healthy environment.
Giving Back to the Community: Opportunity to allocate company‑provided funds to up to three charities of your choice and join community service projects.
Equal Employment Opportunity The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
EEO is the law — click here for more information.
#J-18808-Ljbffr