Customer Service Representative
EMI Health, Murray, UT, United States
Customer Service Representative – Health Insurance
Start date: June 8, 2026
Location: Murray, UT | Hybrid available after probationary period
Hours: Full-Time | 9:00 a.m. – 6:00 p.m. MST | Monday–Friday | No Weekends
EMI Health has served members since 1935 and is known for award‑winning customer service, strong provider partnerships, and nationally recognized wellness programs. In this role, you’ll help members understand their benefits, answer questions, and provide support when they need it most.
Why You’ll Love It Here
100% inbound calls — no cold calling or sales
Consistent weekday schedule with weekends off
On‑site training with a supportive team
Hybrid work may be available after probation
Opportunity to build knowledge and make a meaningful impact
What You’ll Do
Answer inbound calls and assist members with benefit, claims, and coverage questions
Review member information including eligibility, authorizations, payments, and coordination of benefits
Research concerns and resolve issues with clear, professional communicationDocument each interaction accurately in internal systems
Provide timely service that creates a positive member experience
What We’re Looking For
High school diploma or equivalent required
Strong keyboarding skills and comfort using multiple computer systems
Clear verbal and written communication
Strong attention to detail and organization
Problem‑solving skills and ability to work independently
Medical and/or dental insurance experience is a plus
EMI Health is an equal opportunity employer as defined by the EEOC.
#J-18808-Ljbffr
Why You’ll Love It Here
100% inbound calls — no cold calling or sales
Consistent weekday schedule with weekends off
On‑site training with a supportive team
Hybrid work may be available after probation
Opportunity to build knowledge and make a meaningful impact
What You’ll Do
Answer inbound calls and assist members with benefit, claims, and coverage questions
Review member information including eligibility, authorizations, payments, and coordination of benefits
Research concerns and resolve issues with clear, professional communicationDocument each interaction accurately in internal systems
Provide timely service that creates a positive member experience
What We’re Looking For
High school diploma or equivalent required
Strong keyboarding skills and comfort using multiple computer systems
Clear verbal and written communication
Strong attention to detail and organization
Problem‑solving skills and ability to work independently
Medical and/or dental insurance experience is a plus
EMI Health is an equal opportunity employer as defined by the EEOC.
#J-18808-Ljbffr