Community Impact Coordinator/Resident Services
POAH Communities, Springfield, MA, United States
About Us
POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.
About The Role The
Community Impact Coordinator
will serve in a vital role as the liaison between residents of our apartments and the POAH Communities Community Impact department. Springfield is the largest city in western Massachusetts, and more than half of its residents experience a high housing cost burden. Bay Meadow Apartments, located in Springfield, offers 100% project‑based rental assistance through the Section 8 program. Bay Meadow Apartments: https://www.poah.org/property/massachusetts/bay-meadow-apartments
Responsibilities
Assess the needs of residents and families by administering an annual resident survey.
Develop and implement supportive service programming in collaboration with residents, site staff, management, and local community service providers.
Coordinate the delivery of services with local human service providers.
Identify promising programs or opportunities for youth and families in the community (e.g., health workshops, benefits enrollment, meal delivery programs, community building activities).
Maintain all necessary information regarding services to residents in a confidential manner following HUD regulatory guidance.
Establish program targets, track and measure progress; analyze and use outcomes data as the basis for continuous program improvement; report program outcomes to internal and external stakeholders.
Effectively communicate with residents via newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs.
Remain updated on Fair Housing, EIV, ADA, mandated reporting, HUD rules and regulations, lease, house rules, and related documents governing tenant residency at the assigned community.
Attend all required meetings and prepare and participate in additional and/or special projects as required by the Property Manager.
Qualifications
Minimum of three years prior experience in resident/social service programs (preferably in affordable housing).
Ability to work with and motivate diverse resident populations.
Basic proficiency in the use of computers including Word and Excel.
Demonstrated time management and organizational skills.
Resident Coordinator certification is a plus.
College degree preferably in social work, urban planning, public health, human services, or community development is a plus.
Benefits
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts.
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching.
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting.
Incentives: Employee referral bonus, suggestion rewards, employee recognition programming.
Professional development: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications.
Pay Rate $26.95 - $30.00 per hour.
EEO Statement POAH Communities embraces equal opportunity employment and values workforce diversity. Our salary structure is competitive and reflects individual experience.
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About The Role The
Community Impact Coordinator
will serve in a vital role as the liaison between residents of our apartments and the POAH Communities Community Impact department. Springfield is the largest city in western Massachusetts, and more than half of its residents experience a high housing cost burden. Bay Meadow Apartments, located in Springfield, offers 100% project‑based rental assistance through the Section 8 program. Bay Meadow Apartments: https://www.poah.org/property/massachusetts/bay-meadow-apartments
Responsibilities
Assess the needs of residents and families by administering an annual resident survey.
Develop and implement supportive service programming in collaboration with residents, site staff, management, and local community service providers.
Coordinate the delivery of services with local human service providers.
Identify promising programs or opportunities for youth and families in the community (e.g., health workshops, benefits enrollment, meal delivery programs, community building activities).
Maintain all necessary information regarding services to residents in a confidential manner following HUD regulatory guidance.
Establish program targets, track and measure progress; analyze and use outcomes data as the basis for continuous program improvement; report program outcomes to internal and external stakeholders.
Effectively communicate with residents via newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs.
Remain updated on Fair Housing, EIV, ADA, mandated reporting, HUD rules and regulations, lease, house rules, and related documents governing tenant residency at the assigned community.
Attend all required meetings and prepare and participate in additional and/or special projects as required by the Property Manager.
Qualifications
Minimum of three years prior experience in resident/social service programs (preferably in affordable housing).
Ability to work with and motivate diverse resident populations.
Basic proficiency in the use of computers including Word and Excel.
Demonstrated time management and organizational skills.
Resident Coordinator certification is a plus.
College degree preferably in social work, urban planning, public health, human services, or community development is a plus.
Benefits
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts.
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching.
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting.
Incentives: Employee referral bonus, suggestion rewards, employee recognition programming.
Professional development: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications.
Pay Rate $26.95 - $30.00 per hour.
EEO Statement POAH Communities embraces equal opportunity employment and values workforce diversity. Our salary structure is competitive and reflects individual experience.
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