Collections Specialist
Aston Carter, San Diego, CA, United States
Job Title: Collections Specialist
The Collections Specialist manages accounts receivable aging for assigned locations and subsidiaries, handling escalated accounts that require advanced collection efforts. This role focuses on reducing past‑due balances through high‑volume outbound calls and emails, resolving financial discrepancies, and maintaining accurate account documentation in ERP and related systems. The Collections Specialist collaborates closely with leadership on complex accounts and ensures all collection activities comply with applicable laws and company policies.
Responsibilities
Manage the accounts receivable aging report for assigned locations and subsidiaries, including escalated accounts and invoices that require higher‑level collection efforts.
Conduct direct collection activities through phone calls and emails with customers to resolve past‑due balances.
Maintain a daily call volume of approximately 30–35 collection calls to customers.
Prepare and send collection letters as needed and request attorney involvement when appropriate.
Evaluate and recommend accounts for third‑party collection placement and/or write‑off based on established guidelines.
Communicate regularly with the Collections Manager regarding the status of past‑due accounts and situations where additional leverage or support is needed.
Monitor, research, and resolve financial discrepancies on customer accounts.
Maintain detailed and accurate notes on all accounts to clearly document collection efforts, agreements, and next steps.
Work returned statements to collect outstanding debt, obtain updated customer contact information, and update ERP systems with current data.
Ensure the security and privacy of customer information and files in all collection activities.
Utilize ERP and Microsoft Office tools to track account status, analyze data, and support decision‑making.
Adhere to applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Collaborate with team members while also managing individual workload and priorities in a fast‑paced environment.
Perform other related duties and projects as assigned.
Essential Skills
At least two years of experience in collection and credit work.
Proven ability to handle a call volume of approximately 30–35 collection calls per day.
Strong experience working with accounts receivable aging reports and collection activities.
Excellent verbal and written communication skills for interacting with customers and internal stakeholders.
Proficiency in Microsoft Office Suite or related software, including Excel.
Experience working with ERP systems to manage and update account information.
Proficient typing skills sufficient to keep pace with call volume and documentation requirements.
Basic understanding of statistics and data analysis to review and interpret collection and aging data.
Basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Ability to work both independently and collaboratively within a team in a fast‑paced environment.
Strong customer service orientation and ability to manage difficult conversations professionally.
Additional Skills & Qualifications
High school diploma or equivalent.
Associate or bachelor’s degree preferred but not required.
Prior experience in customer service in addition to collections work.
Strong organizational skills and attention to detail when documenting accounts and updating systems.
Ability to prioritize tasks effectively and manage time to meet daily call and collection targets.
Comfort working with data in Excel, including sorting, filtering, and basic analysis.
Demonstrated reliability and consistency in meeting performance expectations in previous roles.
Work Environment This is a fully remote position aligned to the Pacific Time Zone. The standard schedule starts between 8:00 a.m. and 9:00 a.m. PT, with an eight‑hour workday and an unpaid lunch break. Work is computer‑based and involves frequent use of ERP systems, Microsoft Office (especially Excel), email, and phone systems to perform high‑volume outbound calls and maintain accurate records. The role requires a quiet, professional home workspace with reliable internet connectivity to support continuous calling, data entry, and secure handling of customer information.
Job Type & Location This is a Contract to Hire position based out of San Diego, CA.
Pay and Benefits The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long‑term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Apr 29, 2026.
Equal Employment Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Reasonable Accommodation If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
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Responsibilities
Manage the accounts receivable aging report for assigned locations and subsidiaries, including escalated accounts and invoices that require higher‑level collection efforts.
Conduct direct collection activities through phone calls and emails with customers to resolve past‑due balances.
Maintain a daily call volume of approximately 30–35 collection calls to customers.
Prepare and send collection letters as needed and request attorney involvement when appropriate.
Evaluate and recommend accounts for third‑party collection placement and/or write‑off based on established guidelines.
Communicate regularly with the Collections Manager regarding the status of past‑due accounts and situations where additional leverage or support is needed.
Monitor, research, and resolve financial discrepancies on customer accounts.
Maintain detailed and accurate notes on all accounts to clearly document collection efforts, agreements, and next steps.
Work returned statements to collect outstanding debt, obtain updated customer contact information, and update ERP systems with current data.
Ensure the security and privacy of customer information and files in all collection activities.
Utilize ERP and Microsoft Office tools to track account status, analyze data, and support decision‑making.
Adhere to applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Collaborate with team members while also managing individual workload and priorities in a fast‑paced environment.
Perform other related duties and projects as assigned.
Essential Skills
At least two years of experience in collection and credit work.
Proven ability to handle a call volume of approximately 30–35 collection calls per day.
Strong experience working with accounts receivable aging reports and collection activities.
Excellent verbal and written communication skills for interacting with customers and internal stakeholders.
Proficiency in Microsoft Office Suite or related software, including Excel.
Experience working with ERP systems to manage and update account information.
Proficient typing skills sufficient to keep pace with call volume and documentation requirements.
Basic understanding of statistics and data analysis to review and interpret collection and aging data.
Basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Ability to work both independently and collaboratively within a team in a fast‑paced environment.
Strong customer service orientation and ability to manage difficult conversations professionally.
Additional Skills & Qualifications
High school diploma or equivalent.
Associate or bachelor’s degree preferred but not required.
Prior experience in customer service in addition to collections work.
Strong organizational skills and attention to detail when documenting accounts and updating systems.
Ability to prioritize tasks effectively and manage time to meet daily call and collection targets.
Comfort working with data in Excel, including sorting, filtering, and basic analysis.
Demonstrated reliability and consistency in meeting performance expectations in previous roles.
Work Environment This is a fully remote position aligned to the Pacific Time Zone. The standard schedule starts between 8:00 a.m. and 9:00 a.m. PT, with an eight‑hour workday and an unpaid lunch break. Work is computer‑based and involves frequent use of ERP systems, Microsoft Office (especially Excel), email, and phone systems to perform high‑volume outbound calls and maintain accurate records. The role requires a quiet, professional home workspace with reliable internet connectivity to support continuous calling, data entry, and secure handling of customer information.
Job Type & Location This is a Contract to Hire position based out of San Diego, CA.
Pay and Benefits The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long‑term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Apr 29, 2026.
Equal Employment Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Reasonable Accommodation If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
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