Senior Business Analyst
Syracuse University, Syracuse, NY, United States
Senior Business Analyst
Department:
D'Aniello Institute for Veterans and Military Families (IVMF)
Location:
Campus
Commitment to On-Campus Experience:
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment.
Pay Range:
$65,000 - $95,000
Job Type:
Full-time
Hours:
8:30 am – 5:00 pm (academic year); 8:00 am – 4:30 pm (summer). Hours may vary based on operational needs.
Responsibilities
Serve as the primary intake point for technology and system enhancement requests and modernization initiatives across all departments within the unit, triaging and prioritizing based on organizational strategy and resource capacity.
Lead discovery sessions, workshops, and stakeholder interviews to document current-state business processes and identify improvement opportunities.
Establish and maintain standardized business processes for data collection, workflow management, and program operations across geographically distributed teams.
Develop and enforce requirements documentation standards, ensuring all requests include clear business justification, success criteria, and stakeholder sign‑off before technical work begins.
Create and maintain a centralized requirements backlog, providing visibility to leadership and technical teams on upcoming priorities and resource demands.
Work with senior leadership and data solutions teams to inform prioritization decisions and align technology investments with organizational objectives.
Translate business needs into clear user stories, functional specifications, and acceptance criteria for technical teams.
Build and maintain trusted advisor relationships with program directors, operations leaders, and evaluation staff to ensure ongoing alignment between business needs and technology capabilities.
Lead change management initiatives for new processes, standards, and system implementations, ensuring stakeholders understand impacts and are prepared for transitions.
Facilitate cross‑functional working sessions to resolve conflicting requirements and build consensus on shared solutions.
Develop and deliver training on business processes and system usage to drive adoption and capability building across departments.
Communicate proactively with technical teams about upcoming requirements, timeline expectations, and priority shifts.
Create and maintain comprehensive documentation including process flows, requirements specifications, workflow diagrams, and data flow maps.
Document business requirements (BRD) and functional requirements (FRD) that provide technical teams with clear, stable specifications.
Establish and continuously improve BA processes, templates, and documentation standards to ensure consistency and scalability.
Partner with Evaluation team to translate data standards and definitions into system configurations, ensuring the CRM and other platforms capture data consistently across programs.
Create and maintain system‑level documentation such as field definitions, data dictionaries, and metadata that align with evaluation frameworks.
Work with program teams to implement standardized data collection practices in technology platforms, closing gaps between intended standards and actual system usage.
Monitor data quality within systems and coordinate with stakeholders to remediate issues at the point of entry.
Support audit remediation efforts by documenting data flows, system controls, and integration points.
Lead UAT planning and execution, ensuring solutions meet documented business requirements.
Validate that implemented solutions align with acceptance criteria and business objectives before deployment.
Gather and document user feedback to inform continuous improvement.
Support troubleshooting by providing business context to the technical team.
Other duties as assigned.
Qualifications
Bachelor’s degree in business administration, Computer Science, Information Systems, or related field (or equivalent work experience).
5+ years as a Business Analyst, Business Systems Analyst, or similar role.
Demonstrated experience standardizing business processes across multiple departments or programs.
Experience with requirements gathering, documentation, and translating business needs into technical specifications.
Experience facilitating cross‑functional workshops and building stakeholder consensus.
Strong background in data analysis, reporting requirements, and establishing data quality standards.
Experience with enterprise CRM platforms (Salesforce or Microsoft Dynamics 365 preferred) and working knowledge of system development lifecycle.
Proficiency with collaboration tools such as JIRA, Confluence, Smartsheet, or similar. Proven ability to manage multiple priorities in a fast‑paced, distributed environment.
Preferred
Nonprofit, veteran‑serving, higher education, or mission‑driven organization experience. Knowledge of military‑connected populations, veteran transitions, or workforce development programs.
Experience leading organizational change management initiatives.
Familiarity with evaluation frameworks and program impact measurement.
Microsoft Certified: Dynamics 365 Fundamentals, or Microsoft Power Platform Functional Consultant.
CBAP (Certified Business Analysis Professional) or similar Lean Six Sigma or process improvement certification. Change management certification (Prosci, ACMP, or similar).
Awareness of Artificial Intelligence (AI)/Machine Learning (ML) applications in business processes, including AI‑assisted data quality, document processing, or intelligent routing.
Skill and Knowledge
Expert facilitation and stakeholder management skills.
Strong analytical and problem-solving capabilities.
Excellent written and verbal communication skills.
Ability to translate between business and technical language.
Process mapping and documentation expertise.
Data analysis and quality assessment skills.
Proficiency with Microsoft 365 suite, including Excel and Visio; familiarity with Power Platform tools (Power Automate, Power BI, Power Apps) a plus.
Familiarity with integration platforms, workflow automation tools, and API‑based system connectivity.
Balance of Qualifications
Project management experience: PMP, Agile, or similar certifications.
Physical Requirements Not Applicable
Tools/Equipment Not Applicable
EEO Statement Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
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D'Aniello Institute for Veterans and Military Families (IVMF)
Location:
Campus
Commitment to On-Campus Experience:
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment.
Pay Range:
$65,000 - $95,000
Job Type:
Full-time
Hours:
8:30 am – 5:00 pm (academic year); 8:00 am – 4:30 pm (summer). Hours may vary based on operational needs.
Responsibilities
Serve as the primary intake point for technology and system enhancement requests and modernization initiatives across all departments within the unit, triaging and prioritizing based on organizational strategy and resource capacity.
Lead discovery sessions, workshops, and stakeholder interviews to document current-state business processes and identify improvement opportunities.
Establish and maintain standardized business processes for data collection, workflow management, and program operations across geographically distributed teams.
Develop and enforce requirements documentation standards, ensuring all requests include clear business justification, success criteria, and stakeholder sign‑off before technical work begins.
Create and maintain a centralized requirements backlog, providing visibility to leadership and technical teams on upcoming priorities and resource demands.
Work with senior leadership and data solutions teams to inform prioritization decisions and align technology investments with organizational objectives.
Translate business needs into clear user stories, functional specifications, and acceptance criteria for technical teams.
Build and maintain trusted advisor relationships with program directors, operations leaders, and evaluation staff to ensure ongoing alignment between business needs and technology capabilities.
Lead change management initiatives for new processes, standards, and system implementations, ensuring stakeholders understand impacts and are prepared for transitions.
Facilitate cross‑functional working sessions to resolve conflicting requirements and build consensus on shared solutions.
Develop and deliver training on business processes and system usage to drive adoption and capability building across departments.
Communicate proactively with technical teams about upcoming requirements, timeline expectations, and priority shifts.
Create and maintain comprehensive documentation including process flows, requirements specifications, workflow diagrams, and data flow maps.
Document business requirements (BRD) and functional requirements (FRD) that provide technical teams with clear, stable specifications.
Establish and continuously improve BA processes, templates, and documentation standards to ensure consistency and scalability.
Partner with Evaluation team to translate data standards and definitions into system configurations, ensuring the CRM and other platforms capture data consistently across programs.
Create and maintain system‑level documentation such as field definitions, data dictionaries, and metadata that align with evaluation frameworks.
Work with program teams to implement standardized data collection practices in technology platforms, closing gaps between intended standards and actual system usage.
Monitor data quality within systems and coordinate with stakeholders to remediate issues at the point of entry.
Support audit remediation efforts by documenting data flows, system controls, and integration points.
Lead UAT planning and execution, ensuring solutions meet documented business requirements.
Validate that implemented solutions align with acceptance criteria and business objectives before deployment.
Gather and document user feedback to inform continuous improvement.
Support troubleshooting by providing business context to the technical team.
Other duties as assigned.
Qualifications
Bachelor’s degree in business administration, Computer Science, Information Systems, or related field (or equivalent work experience).
5+ years as a Business Analyst, Business Systems Analyst, or similar role.
Demonstrated experience standardizing business processes across multiple departments or programs.
Experience with requirements gathering, documentation, and translating business needs into technical specifications.
Experience facilitating cross‑functional workshops and building stakeholder consensus.
Strong background in data analysis, reporting requirements, and establishing data quality standards.
Experience with enterprise CRM platforms (Salesforce or Microsoft Dynamics 365 preferred) and working knowledge of system development lifecycle.
Proficiency with collaboration tools such as JIRA, Confluence, Smartsheet, or similar. Proven ability to manage multiple priorities in a fast‑paced, distributed environment.
Preferred
Nonprofit, veteran‑serving, higher education, or mission‑driven organization experience. Knowledge of military‑connected populations, veteran transitions, or workforce development programs.
Experience leading organizational change management initiatives.
Familiarity with evaluation frameworks and program impact measurement.
Microsoft Certified: Dynamics 365 Fundamentals, or Microsoft Power Platform Functional Consultant.
CBAP (Certified Business Analysis Professional) or similar Lean Six Sigma or process improvement certification. Change management certification (Prosci, ACMP, or similar).
Awareness of Artificial Intelligence (AI)/Machine Learning (ML) applications in business processes, including AI‑assisted data quality, document processing, or intelligent routing.
Skill and Knowledge
Expert facilitation and stakeholder management skills.
Strong analytical and problem-solving capabilities.
Excellent written and verbal communication skills.
Ability to translate between business and technical language.
Process mapping and documentation expertise.
Data analysis and quality assessment skills.
Proficiency with Microsoft 365 suite, including Excel and Visio; familiarity with Power Platform tools (Power Automate, Power BI, Power Apps) a plus.
Familiarity with integration platforms, workflow automation tools, and API‑based system connectivity.
Balance of Qualifications
Project management experience: PMP, Agile, or similar certifications.
Physical Requirements Not Applicable
Tools/Equipment Not Applicable
EEO Statement Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
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