Customer Service Rep II (FT)
Dal-Tile Corp., Bethpage, NY, United States
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal‑Tile, a subsidiary of Mohawk Industries. Our close‑knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family‑friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.
Dal‑Tile is currently seeking an exceptional Customer Service Representative to join our TEAM. As the Customer Service Representative, you will provide support such as servicing walk‑in customers, answering customer inquiries, providing samples, and completing sales transactions.
Expected base pay rates for the role will be between $21.38/hr and $26.78/hr at the commencement of employment. Compensation and range may vary by location. Final base pay is determined based on job‑related factors such as work location, skills, experience, education, and training, consistent with applicable state and local laws. Base pay is one component of the total compensation package, which may also include incentive compensation, commissions (if applicable), discretionary bonuses, short‑ and long‑term incentives, and company‑sponsored benefits.
Primary Objective To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
Primary Function and Scope
Provide customer account management in a call center environment, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
Provide customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
Key in orders, process faxes, and prepare reports.
Interface with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
Participate in special projects and perform additional duties as required.
Experience and Knowledge Required
High School Diploma or GED equivalency required.
3+ years of call center or customer service experience.
Focus on customer account management preferred.
Competencies
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization.
Good voice quality that is conversational and professional.
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
Strong organizational and problem‑solving skills.
Strong interpersonal relationship‑building skills.
Moderate level of computer skills in Word and Excel.
Detail‑oriented with the ability to multi‑task, manage priorities, and manage time effectively.
Ability to work in a fast‑paced environment.
Other Pertinent Job Information While performing the duties of this job the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift to 15‑30 lbs and at certain times may safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or weigh more than 70 lbs require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal‑Tile is a proud supporter of our U.S. military, veterans and their families – Thank you for your service! Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
#J-18808-Ljbffr
Dal‑Tile is currently seeking an exceptional Customer Service Representative to join our TEAM. As the Customer Service Representative, you will provide support such as servicing walk‑in customers, answering customer inquiries, providing samples, and completing sales transactions.
Expected base pay rates for the role will be between $21.38/hr and $26.78/hr at the commencement of employment. Compensation and range may vary by location. Final base pay is determined based on job‑related factors such as work location, skills, experience, education, and training, consistent with applicable state and local laws. Base pay is one component of the total compensation package, which may also include incentive compensation, commissions (if applicable), discretionary bonuses, short‑ and long‑term incentives, and company‑sponsored benefits.
Primary Objective To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
Primary Function and Scope
Provide customer account management in a call center environment, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
Provide customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
Key in orders, process faxes, and prepare reports.
Interface with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
Participate in special projects and perform additional duties as required.
Experience and Knowledge Required
High School Diploma or GED equivalency required.
3+ years of call center or customer service experience.
Focus on customer account management preferred.
Competencies
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization.
Good voice quality that is conversational and professional.
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
Strong organizational and problem‑solving skills.
Strong interpersonal relationship‑building skills.
Moderate level of computer skills in Word and Excel.
Detail‑oriented with the ability to multi‑task, manage priorities, and manage time effectively.
Ability to work in a fast‑paced environment.
Other Pertinent Job Information While performing the duties of this job the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift to 15‑30 lbs and at certain times may safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or weigh more than 70 lbs require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal‑Tile is a proud supporter of our U.S. military, veterans and their families – Thank you for your service! Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
#J-18808-Ljbffr