Consumer Lender I
Foothills Bank, Evanston, WY, United States
About The Role
The Comsumer Lender I is a customer-facing retail banking role responsible for supporting consumer banking relationships through deposit account services and non-dwelling consumer lending activities. This position serves as a primary point of contact for assigned customers, guiding them through account opening, consumer loan processing, closing, and ongoing servicing. The Consumer Lender I focuses on developing foundational lending, sales, and relationship management skills while delivering a consultative, client‑focused banking experience in compliance with bank policies and regulatory requirements.
Essential Functions: Retail Banking & Deposit Services
Serve as a primary relationship contact for deposit customers through consultative conversations that identify financial needs and recommend appropriate banking solutions
Open, maintain, and service consumer deposit accounts, ensuring accurate documentation, disclosures, and regulatory compliance
Process routine account maintenance requests and resolve customer inquiries through completion
Identify opportunities for deposit growth, referrals, and relationship deepening
Educate customers on available banking products, services, and digital tools to enhance engagement
Consumer Lending
Serve as relationship contact for non‑dwelling consumer loans, identifying borrowing needs and accepting loan applications and supporting documentation
Coordinate the consumer loan process, including communicating credit decisions and preparing compliant loan documentation for closing and booking
Complete collateral and lien perfection activities in accordance with internal controls and timelines
Manage an assigned consumer loan portfolio by monitoring documentation, servicing needs, and loan performance
Support collection and problem loan efforts through customer communication and follow‑up
General & Compliance Responsibilities
Deliver a consistent, professional, and client‑first customer experience
Maintain awareness of fraud risks, suspicious activity, and operational concerns and elevate as appropriate
Operate within established risk management, compliance, and control expectations
Collaborate with branch staff, lending, and operations partners
Participate in required training, meetings, and professional development activities
Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers; represent the bank professionally through appearance, punctuality, confidentiality, and adaptability.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Asset Control
Additional Responsibilities
Adhere to First Bank of Wyoming Company Core Values.
Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures.
Responsible for the timely completion of all required Compliance and Security training assigned by GBCI and First Bank of Wyoming within the designated timeframes. It is the individual’s responsibility to fully understand the content presented in each training module. If clarification is needed, the learner must proactively reach out to their supervisor to request further explanation or additional training as necessary.
Responsible for adherence to Bank Security Policy and for reporting security risks to management.
Keep management appropriately informed of area activities and of any significant problems.
Support the bank’s mission by participating in Community Service and Bank‑sponsored activities, while consistently representing the bank in a professional manner.
Represent First Bank of Wyoming in a professional manner which includes a professional image, confidentiality, a positive “can‑do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
Regular and predictable attendance in order to accomplish, among other things, in‑person contact with customers.
Maintain physical presence in the workplace and full alertness during working hours to ensure effective customer service and overall job performance.
Attend and actively participate in required meetings.
Provide exceptional internal and external customer service by interacting calmly and professionally with individuals from diverse backgrounds at various levels within and outside of the organization.
Maintain a clean, organized, and customer‑friendly work area; safeguard confidential information and adhere to professional appearance standards.
Additional duties as requested or assigned.
About You Minimum Qualifications:
High school diploma or equivalent required.
Associate’s degree in accounting, finance, economics, or business‑related field is strongly preferred.
One or more years of recent customer service experience and consumer lending experience is required.
An equivalent combination of education, training, and experience may be considered.
Required Skills, Abilities, and Knowledge:
Self‑motivated, detail‑oriented, and passionate about customer service.
Excellent organizational and time management skills; ability to prioritize multiple tasks and perform under pressure.
Strong problem‑solving abilities, adaptability, and flexibility in day‑to‑day activities.
Effective verbal and written communication skills; ability to follow complex instructions and maintain confidentiality.
Proficient in basic computer applications and standard office equipment.
Ability to work independently and collaboratively while maintaining professionalism.
The role demands the ability to handle multiple priorities calmly and professionally, exercise discretion, and maintain composure under deadlines and fast‑paced conditions.
Interpersonal Skills:
A significant level of trust, credibility and diplomacy is required. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, as well as advising or referring, which commonly require shorter discussions.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Specific vision abilities required by this job: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
Working conditions: Must be able to routinely perform work indoors in climate‑controlled shared work area with moderate noise level.
Travel: Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Mental Requirements: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
What We Offer COMPENSATION & BENEFITS:
Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full‑Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full‑Time employees are also offered 6 paid holidays and Part Time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
#J-18808-Ljbffr
Essential Functions: Retail Banking & Deposit Services
Serve as a primary relationship contact for deposit customers through consultative conversations that identify financial needs and recommend appropriate banking solutions
Open, maintain, and service consumer deposit accounts, ensuring accurate documentation, disclosures, and regulatory compliance
Process routine account maintenance requests and resolve customer inquiries through completion
Identify opportunities for deposit growth, referrals, and relationship deepening
Educate customers on available banking products, services, and digital tools to enhance engagement
Consumer Lending
Serve as relationship contact for non‑dwelling consumer loans, identifying borrowing needs and accepting loan applications and supporting documentation
Coordinate the consumer loan process, including communicating credit decisions and preparing compliant loan documentation for closing and booking
Complete collateral and lien perfection activities in accordance with internal controls and timelines
Manage an assigned consumer loan portfolio by monitoring documentation, servicing needs, and loan performance
Support collection and problem loan efforts through customer communication and follow‑up
General & Compliance Responsibilities
Deliver a consistent, professional, and client‑first customer experience
Maintain awareness of fraud risks, suspicious activity, and operational concerns and elevate as appropriate
Operate within established risk management, compliance, and control expectations
Collaborate with branch staff, lending, and operations partners
Participate in required training, meetings, and professional development activities
Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers; represent the bank professionally through appearance, punctuality, confidentiality, and adaptability.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Asset Control
Additional Responsibilities
Adhere to First Bank of Wyoming Company Core Values.
Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures.
Responsible for the timely completion of all required Compliance and Security training assigned by GBCI and First Bank of Wyoming within the designated timeframes. It is the individual’s responsibility to fully understand the content presented in each training module. If clarification is needed, the learner must proactively reach out to their supervisor to request further explanation or additional training as necessary.
Responsible for adherence to Bank Security Policy and for reporting security risks to management.
Keep management appropriately informed of area activities and of any significant problems.
Support the bank’s mission by participating in Community Service and Bank‑sponsored activities, while consistently representing the bank in a professional manner.
Represent First Bank of Wyoming in a professional manner which includes a professional image, confidentiality, a positive “can‑do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
Regular and predictable attendance in order to accomplish, among other things, in‑person contact with customers.
Maintain physical presence in the workplace and full alertness during working hours to ensure effective customer service and overall job performance.
Attend and actively participate in required meetings.
Provide exceptional internal and external customer service by interacting calmly and professionally with individuals from diverse backgrounds at various levels within and outside of the organization.
Maintain a clean, organized, and customer‑friendly work area; safeguard confidential information and adhere to professional appearance standards.
Additional duties as requested or assigned.
About You Minimum Qualifications:
High school diploma or equivalent required.
Associate’s degree in accounting, finance, economics, or business‑related field is strongly preferred.
One or more years of recent customer service experience and consumer lending experience is required.
An equivalent combination of education, training, and experience may be considered.
Required Skills, Abilities, and Knowledge:
Self‑motivated, detail‑oriented, and passionate about customer service.
Excellent organizational and time management skills; ability to prioritize multiple tasks and perform under pressure.
Strong problem‑solving abilities, adaptability, and flexibility in day‑to‑day activities.
Effective verbal and written communication skills; ability to follow complex instructions and maintain confidentiality.
Proficient in basic computer applications and standard office equipment.
Ability to work independently and collaboratively while maintaining professionalism.
The role demands the ability to handle multiple priorities calmly and professionally, exercise discretion, and maintain composure under deadlines and fast‑paced conditions.
Interpersonal Skills:
A significant level of trust, credibility and diplomacy is required. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, as well as advising or referring, which commonly require shorter discussions.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Specific vision abilities required by this job: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
Working conditions: Must be able to routinely perform work indoors in climate‑controlled shared work area with moderate noise level.
Travel: Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Mental Requirements: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
What We Offer COMPENSATION & BENEFITS:
Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full‑Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full‑Time employees are also offered 6 paid holidays and Part Time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
#J-18808-Ljbffr