Consumer Lender I
First Bank, Evanston, WY, United States
About the Role
Position Summary
The Comsumer Lender I is a customer-facing retail banking role responsible for supporting consumer banking relationships through deposit account services and non-dwelling consumer lending activities. This position serves as a primary point of contact for assigned customers, guiding them through account opening, consumer loan processing, closing, and ongoing servicing. The Consumer Lender I focuses on developing foundational lending, sales, and relationship management skills while delivering a consultative, client-focused banking experience in compliance with bank policies and regulatory requirements.
Essential Functions Retail Banking & Deposit Services
Serve as a primary relationship contact for deposit customers through consultative conversations that identify financial needs and recommend appropriate banking solutions
Open, maintain, and service consumer deposit accounts, ensuring accurate documentation, disclosures, and regulatory compliance
Process routine account maintenance requests and resolve customer inquiries through completion
Identify opportunities for deposit growth, referrals, and relationship deepening
Educate customers on available banking products, services, and digital tools to enhance engagement
Consumer Lending
Serve as relationship contact for non-dwelling consumer loans, identifying borrowing needs and accepting loan applications and supporting documentation
Coordinate the consumer loan process, including communicating credit decisions and preparing compliant loan documentation for closing and booking
Complete collateral and lien perfection activities in accordance with internal controls and timelines
Manage an assigned consumer loan portfolio by monitoring documentation, servicing needs, and loan performance
Support collection and problem loan efforts through customer communication and follow-up
General & Compliance Responsibilities
Deliver a consistent, professional, and client-first customer experience
Maintain awareness of fraud risks, suspicious activity, and operational concerns and escalate as appropriate
Operate within established risk management, compliance, and control expectations
Collaborate with branch staff, lending, and operations partners
Participate in required training, meetings, and professional development activities
Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers; represent the bank professionally through appearance, punctuality, confidentiality, and adaptability
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Additional Responsibilities
Adhere to First Bank of Wyoming Company Core Values
Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures
Responsible for the timely completion of all required Compliance and Security training assigned by GBCI and First Bank of Wyoming within the designated timeframes
Responsible for adherence to Bank Security Policy and for reporting security risks to management
Keep management appropriately informed of area activities and of any significant problems
Support the bank's mission by participating in Community Service and Bank-sponsored activities, while consistently representing the bank in a professional manner
Represent First Bank of Wyoming in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers
Maintain physical presence in the workplace and full alertness during working hours to ensure effective customer service and overall job performance
Attend and actively participate in required meetings
Provide exceptional internal and external customer service by interacting calmly and professionally with individuals from diverse backgrounds at various levels within and outside of the organization
Maintain a clean, organized, and customer-friendly work area; safeguard confidential information and adhere to professional appearance standards
Additional duties as requested or assigned
About You Minimum Qualifications
High school diploma or equivalent required
Associate’s degree in accounting, finance, economics, or business-related field is strongly preferred
One or more years of recent customer service experience and consumer lending experience required
An equivalent combination of education, training, and experience may be considered
Required Skills, Abilities, and Knowledge
Self-motivated, detail-oriented, and passionate about customer service
Excellent organizational and time management skills; ability to prioritize multiple tasks and perform under pressure
Strong problem-solving abilities, adaptability, and flexibility in day-to-day activities
Effective verbal and written communication skills; ability to follow complex instructions and maintain confidentiality
Proficient in basic computer applications and standard office equipment
Ability to work independently and collaboratively while maintaining professionalism
The role demands the ability to handle multiple priorities calmly and professionally, exercise discretion, and maintain composure under deadlines and fast-paced conditions
Interpersonal Skills A significant level of trust, credibility and diplomacy is required. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb (Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion), balance (Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces). This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium), stoop (Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles), kneel (Bending legs at knee to come to a rest on knee or knees), crouch (Bending the body downward and forward by bending leg and spine), push (Using upper extremities to press against something with steady force in order to thrust forward, downward or outward), pull (Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion). Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Mental Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Travel and Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Compensation & Benefits Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. Additional benefits include a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays.
Equal Employment Opportunity We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Immigration Status Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
Contact No Recruiters or unsolicited agency referrals please.
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The Comsumer Lender I is a customer-facing retail banking role responsible for supporting consumer banking relationships through deposit account services and non-dwelling consumer lending activities. This position serves as a primary point of contact for assigned customers, guiding them through account opening, consumer loan processing, closing, and ongoing servicing. The Consumer Lender I focuses on developing foundational lending, sales, and relationship management skills while delivering a consultative, client-focused banking experience in compliance with bank policies and regulatory requirements.
Essential Functions Retail Banking & Deposit Services
Serve as a primary relationship contact for deposit customers through consultative conversations that identify financial needs and recommend appropriate banking solutions
Open, maintain, and service consumer deposit accounts, ensuring accurate documentation, disclosures, and regulatory compliance
Process routine account maintenance requests and resolve customer inquiries through completion
Identify opportunities for deposit growth, referrals, and relationship deepening
Educate customers on available banking products, services, and digital tools to enhance engagement
Consumer Lending
Serve as relationship contact for non-dwelling consumer loans, identifying borrowing needs and accepting loan applications and supporting documentation
Coordinate the consumer loan process, including communicating credit decisions and preparing compliant loan documentation for closing and booking
Complete collateral and lien perfection activities in accordance with internal controls and timelines
Manage an assigned consumer loan portfolio by monitoring documentation, servicing needs, and loan performance
Support collection and problem loan efforts through customer communication and follow-up
General & Compliance Responsibilities
Deliver a consistent, professional, and client-first customer experience
Maintain awareness of fraud risks, suspicious activity, and operational concerns and escalate as appropriate
Operate within established risk management, compliance, and control expectations
Collaborate with branch staff, lending, and operations partners
Participate in required training, meetings, and professional development activities
Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers; represent the bank professionally through appearance, punctuality, confidentiality, and adaptability
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Additional Responsibilities
Adhere to First Bank of Wyoming Company Core Values
Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures
Responsible for the timely completion of all required Compliance and Security training assigned by GBCI and First Bank of Wyoming within the designated timeframes
Responsible for adherence to Bank Security Policy and for reporting security risks to management
Keep management appropriately informed of area activities and of any significant problems
Support the bank's mission by participating in Community Service and Bank-sponsored activities, while consistently representing the bank in a professional manner
Represent First Bank of Wyoming in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers
Maintain physical presence in the workplace and full alertness during working hours to ensure effective customer service and overall job performance
Attend and actively participate in required meetings
Provide exceptional internal and external customer service by interacting calmly and professionally with individuals from diverse backgrounds at various levels within and outside of the organization
Maintain a clean, organized, and customer-friendly work area; safeguard confidential information and adhere to professional appearance standards
Additional duties as requested or assigned
About You Minimum Qualifications
High school diploma or equivalent required
Associate’s degree in accounting, finance, economics, or business-related field is strongly preferred
One or more years of recent customer service experience and consumer lending experience required
An equivalent combination of education, training, and experience may be considered
Required Skills, Abilities, and Knowledge
Self-motivated, detail-oriented, and passionate about customer service
Excellent organizational and time management skills; ability to prioritize multiple tasks and perform under pressure
Strong problem-solving abilities, adaptability, and flexibility in day-to-day activities
Effective verbal and written communication skills; ability to follow complex instructions and maintain confidentiality
Proficient in basic computer applications and standard office equipment
Ability to work independently and collaboratively while maintaining professionalism
The role demands the ability to handle multiple priorities calmly and professionally, exercise discretion, and maintain composure under deadlines and fast-paced conditions
Interpersonal Skills A significant level of trust, credibility and diplomacy is required. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb (Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion), balance (Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces). This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium), stoop (Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles), kneel (Bending legs at knee to come to a rest on knee or knees), crouch (Bending the body downward and forward by bending leg and spine), push (Using upper extremities to press against something with steady force in order to thrust forward, downward or outward), pull (Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion). Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Mental Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Travel and Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Compensation & Benefits Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. Additional benefits include a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays.
Equal Employment Opportunity We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Immigration Status Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
Contact No Recruiters or unsolicited agency referrals please.
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