Senior Event Manager - Conrad Fort Lauderdale Beach
Hilton Worldwide, Inc., Fort Lauderdale, FL, United States
Senior Event Manager – Conrad Fort Lauderdale Beach
Conrad Fort Lauderdale Beach 551 N Ft Lauderdale Beach Blvd Ft. Lauderdale 33304. The hotel blends golden sands with vibrant city energy, offering a nautically inspired design and refined coastal luxury. This 290‑room property provides an exceptional backdrop for memorable events of all sizes.
What will I be doing?
As Senior Event Services Manager, you will be responsible for event execution between the hotel and the customer during the meeting or event, acting as a liaison between the customer and the hotel. You will direct each department within the hotel regarding their role in the on‑site event, maximize revenues through effective upselling of products and services, and serve as the primary event planner contact during the event on property, ensuring an outstanding guest experience.
Essential functions:
Provide direction and supervision to affected departments and team members during the execution of meetings and/or events.
Directly serve on‑site group and catering customers in a proactive manner.
Organize, plan and prioritize your duties by developing plans and goals.
Communicate timely to internal and external clients via telephone, email, written documents or in person.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Sell and influence both internal and external clients.
Make decisions and solve problems by analyzing and evaluating issues and determining the best solution.
Ensure high quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback, and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Maintain regular attendance.
What are we looking for?
Minimum of 2+ years of catering or event management experience.
Prior hotel event management experience preferred.
Experience with Delphi FDC or similar event management systems preferred.
Knowledge of the local market strongly preferred (relocation assistance not offered).
Ability to work a flexible schedule based on group/event needs.
Catering and Events Incentive
Hilton offers a best‑in‑market SIP (Short‑Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus‑eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout.
The Benefits
Medical insurance coverage options – for you and your family. Enroll after 90 days of employment.
Vision, dental, life, and disability insurance.
Mental health resources.
Best‑in‑class paid time off (PTO).
Go Hilton travel discount program: 100 nights of discounted travel per calendar year.
Participating in the 401(k) plan with company match: 100% of every dollar eligible to contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
Career growth and development.
Team member resource groups.
Recognition and rewards programs.
Access to your pay when you need it through DailyPay.
Debt‑free education: access to a wide variety of educational credentials (e.g., college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more).
Inclusive family‑building and fertility benefits.
Expanded bereavement leave.
Adoption assistance program.
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount.
Complimentary team member lunch.
Complimentary parking onsite.
* Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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What will I be doing?
As Senior Event Services Manager, you will be responsible for event execution between the hotel and the customer during the meeting or event, acting as a liaison between the customer and the hotel. You will direct each department within the hotel regarding their role in the on‑site event, maximize revenues through effective upselling of products and services, and serve as the primary event planner contact during the event on property, ensuring an outstanding guest experience.
Essential functions:
Provide direction and supervision to affected departments and team members during the execution of meetings and/or events.
Directly serve on‑site group and catering customers in a proactive manner.
Organize, plan and prioritize your duties by developing plans and goals.
Communicate timely to internal and external clients via telephone, email, written documents or in person.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Sell and influence both internal and external clients.
Make decisions and solve problems by analyzing and evaluating issues and determining the best solution.
Ensure high quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback, and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Maintain regular attendance.
What are we looking for?
Minimum of 2+ years of catering or event management experience.
Prior hotel event management experience preferred.
Experience with Delphi FDC or similar event management systems preferred.
Knowledge of the local market strongly preferred (relocation assistance not offered).
Ability to work a flexible schedule based on group/event needs.
Catering and Events Incentive
Hilton offers a best‑in‑market SIP (Short‑Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus‑eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout.
The Benefits
Medical insurance coverage options – for you and your family. Enroll after 90 days of employment.
Vision, dental, life, and disability insurance.
Mental health resources.
Best‑in‑class paid time off (PTO).
Go Hilton travel discount program: 100 nights of discounted travel per calendar year.
Participating in the 401(k) plan with company match: 100% of every dollar eligible to contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
Career growth and development.
Team member resource groups.
Recognition and rewards programs.
Access to your pay when you need it through DailyPay.
Debt‑free education: access to a wide variety of educational credentials (e.g., college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more).
Inclusive family‑building and fertility benefits.
Expanded bereavement leave.
Adoption assistance program.
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount.
Complimentary team member lunch.
Complimentary parking onsite.
* Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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