Service Desk Analyst II ( 2+ years exp.)- Fairfax County
Golden Five LLC., Fairfax, VA, United States
Service Desk Analyst II (2+ years exp.) – Fairfax County
Vacancy: 1
Location: Fairfax County, USA
Salary: Negotiable
Job Type: Onsite
Job Description Minimum/General Experience:
Provides Service Desk or Network Operations level I support. Shall have experience providing level 1 phone support, customer service experience and desktop support knowledge and skills. Minimum two years’ experience in the field.
Functional Responsibilities:
Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers in Microsoft windows-based desktop environment. Strong communication skills required. Performs full lifecycle of Incident management activities in context of a professional service desk.
Minimum Education:
HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.
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Location: Fairfax County, USA
Salary: Negotiable
Job Type: Onsite
Job Description Minimum/General Experience:
Provides Service Desk or Network Operations level I support. Shall have experience providing level 1 phone support, customer service experience and desktop support knowledge and skills. Minimum two years’ experience in the field.
Functional Responsibilities:
Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers in Microsoft windows-based desktop environment. Strong communication skills required. Performs full lifecycle of Incident management activities in context of a professional service desk.
Minimum Education:
HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.
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