Fulfillment Associate, Document Management & Processing
Wolters Kluwer N.V., Wilmington, DE, United States
Fulfillment Associate, Document Management & Processing page is loaded## Fulfillment Associate, Document Management & Processingremote type:
On-sitelocations:
USA - Wilmington, DE, Orange Sttime type:
Full timeposted on:
Posted Todayjob requisition id:
R0056620Wolters Kluwer CT-division provided compliance and registered agent services to our clients. Registered agent services - includes a registered agent location within the state to receive legal and critical business communications and route all service of process legal notificationsAs a **Fulfillment Associate, Document Management,** you will play a vital role in ensuring customer orders are accurately processed on time. You'll contribute to streamlining order entry, administration, and shipping processes to deliver exceptional customer service. This starting point-level position provides an excellent opportunity to begin a career by supporting the team and learning foundational skills.In this role, you will report to the Manager, Fulfillment and work from our local office in Wilmington, DE. This is a work from the office with a M-F schedule (8:30 AM-5:00 PM).**Key Responsibilities:**• Receive documents (via served, certified, regular mail, etc.) prep, batch and scan said documents sent to CT in our capacity as registered agent as well as interact with process servers, sheriffs and any other individuals delivering documents to CT Offices.• Work collaboratively and directly with internal customers to deliver solutions that exceed customer expectations and minimize customer impacts.• Ability to determine any issues that require escalating and direct to appropriate support teams.• Engage in training to utilize internal systems and tools (e.g., ARROW); and becoming proficient in dashboard management and operating scanning tools.• Adhere to Service of Process standard operating procedures.• Ability to meet the required metric for the position (Production; Quality and Timeliness).**Qualifications:**• High School Diploma or equivalent. College degree preferred.• 1+ years' experience in an office or customer service role. Registered Agent Services, Legal, and Government support experience preferred.• Ability to lift up to 30 Lbs.• Navigate Department of State websites• Microsoft Office, CRM, database• Email Etiquette• Stable work history**Preferred Knowledge/Experience:**• Registered Agent Services• UPS Campus ship, Kodak Capture Pro - i5000• Navigate Department of State Websites• Email Etiquette• Unitech Scanner Gun• Lift Up to 30 Lbs.• #LI-Office## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Compensation:**$27,700.00 - $46,450.00 USD*Compensation range listed is based on primary location of the position.
Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*## **Additional Information**:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.For more information about our solutions and organization, visit , or follow us on ,
and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s **Top Places to Work for Employee Wellbeing: Large Organization in 2024**. More recently, Wolters Kluwer was recognized by Forbes as one of **America’s Best Large Employers 2026** and **America’s Best Employers for Engineers 2026**. In 2025, Wolters Kluwer was also recognized by Forbes as one of **America’s Best Employers for Women.** #J-18808-Ljbffr
On-sitelocations:
USA - Wilmington, DE, Orange Sttime type:
Full timeposted on:
Posted Todayjob requisition id:
R0056620Wolters Kluwer CT-division provided compliance and registered agent services to our clients. Registered agent services - includes a registered agent location within the state to receive legal and critical business communications and route all service of process legal notificationsAs a **Fulfillment Associate, Document Management,** you will play a vital role in ensuring customer orders are accurately processed on time. You'll contribute to streamlining order entry, administration, and shipping processes to deliver exceptional customer service. This starting point-level position provides an excellent opportunity to begin a career by supporting the team and learning foundational skills.In this role, you will report to the Manager, Fulfillment and work from our local office in Wilmington, DE. This is a work from the office with a M-F schedule (8:30 AM-5:00 PM).**Key Responsibilities:**• Receive documents (via served, certified, regular mail, etc.) prep, batch and scan said documents sent to CT in our capacity as registered agent as well as interact with process servers, sheriffs and any other individuals delivering documents to CT Offices.• Work collaboratively and directly with internal customers to deliver solutions that exceed customer expectations and minimize customer impacts.• Ability to determine any issues that require escalating and direct to appropriate support teams.• Engage in training to utilize internal systems and tools (e.g., ARROW); and becoming proficient in dashboard management and operating scanning tools.• Adhere to Service of Process standard operating procedures.• Ability to meet the required metric for the position (Production; Quality and Timeliness).**Qualifications:**• High School Diploma or equivalent. College degree preferred.• 1+ years' experience in an office or customer service role. Registered Agent Services, Legal, and Government support experience preferred.• Ability to lift up to 30 Lbs.• Navigate Department of State websites• Microsoft Office, CRM, database• Email Etiquette• Stable work history**Preferred Knowledge/Experience:**• Registered Agent Services• UPS Campus ship, Kodak Capture Pro - i5000• Navigate Department of State Websites• Email Etiquette• Unitech Scanner Gun• Lift Up to 30 Lbs.• #LI-Office## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Compensation:**$27,700.00 - $46,450.00 USD*Compensation range listed is based on primary location of the position.
Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*## **Additional Information**:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.For more information about our solutions and organization, visit , or follow us on ,
and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s **Top Places to Work for Employee Wellbeing: Large Organization in 2024**. More recently, Wolters Kluwer was recognized by Forbes as one of **America’s Best Large Employers 2026** and **America’s Best Employers for Engineers 2026**. In 2025, Wolters Kluwer was also recognized by Forbes as one of **America’s Best Employers for Women.** #J-18808-Ljbffr