MARKETING OPERATIONS REP
Resorts Casino Hotel, Atlantic City, NJ, United States
Responsibilities
Issues complimentary amenities based on player activity, distributes promotional prizes, gifts and collateral.
Position has no discretionary comping decision authority.
Create new player accounts and replacement cards.
Introduce and inform guest about Resorts Players Club on the casino floor, and throughout the property by enrolling guests outside of the promotions booth area.
Issues PIN numbers for guest accounts.
Issues promotional coupons and/or slot dollars for approved slot promotions.
Work promotional games, birthday parties and bingo events with enthusiasm.
Issues and maintain accurate coin coupon banks.
Issues Bus Group Leader coin coupons.
Greets and dispatches buses.
Responsible for dollar value coupons.
Maintains operational forms.
Keep abreast of current promotions and special event procedures and information.
Knowledgeable of hotel and property events.
Must meet or exceed the company’s standards for service.
Greets customers in a professional, courteous and friendly manner to ensure superior customer service.
Resolves problems and complaints of guests and brings them to the attention of management.
Responsibilities include the acceptance, inventory, assignment for distribution or reconciliation of coupons which are ultimately considered in the calculation of gross revenue.
Examples of such coupons are match play coupons, chip coupons, keno coupons and coupons accepted by bill validators.
Implement all administrative duties as deemed necessary in the department.
Assists in the implementation to include organize, develop and facilitate all aspects of all Special Events and Promotions.
Performs all other related and compatible duties as assigned.
Promotes outstanding customer relations.
Qualifications
High school diploma or equivalent.
Minimum of (2) two years of promotions and special events experience preferred.
Ability to work flexible hours.
Knowledge of Excel and Microsoft Word a must.
Outstanding oral communication skills.
All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations.
Physical, Mental, Interactive and Environment Functions
Essential Physical Functions: Standing, Walking, Sitting, Kneeling, Running, Lifting/Pushing/Pulling/Carrying max 15 lbs, Bending, Stooping, Climbing Stairs, Climbing Ladders (n/a), Working at Height (n/a), Finger Dexterity, Full Use of Both Hands, Crawling, Balancing, Throwing, Twisting, Reaching up to 6 ft, Driving (n/a), Working with Moving Machinery (n/a), Working at Rapid Work Speed, Working in Isolation (n/a), Working Around People, Hearing (conversations and high acuity), Speaking Clearly, Seeing Near, Seeing Far, Depth Perception, Color Vision.
Essential Mental Functions: Writing, Reading, Speaking English; Working under Pressure/Stress; Speaking With Guests/Customers; Speaking With Employees; Basic Math Skills; Making Decisions Based On Facts/Data/Personal Judgment; Making Accurate Measurements; Planning and/or Supervising Activities of Others.
Essential Interactive Functions: Working under Close or Minimal Supervision; Professional and courteous interactions with Management, Co-Workers, and Guests.
Essential Environment Functions: Working Inside/Outside, Fast-Paced Environment; Exposures (Chemicals, Dust/Fumes/Gases, Smoke, Noise); Working in Dimly Lit Areas; Temperature/Humidity changes.
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Issues complimentary amenities based on player activity, distributes promotional prizes, gifts and collateral.
Position has no discretionary comping decision authority.
Create new player accounts and replacement cards.
Introduce and inform guest about Resorts Players Club on the casino floor, and throughout the property by enrolling guests outside of the promotions booth area.
Issues PIN numbers for guest accounts.
Issues promotional coupons and/or slot dollars for approved slot promotions.
Work promotional games, birthday parties and bingo events with enthusiasm.
Issues and maintain accurate coin coupon banks.
Issues Bus Group Leader coin coupons.
Greets and dispatches buses.
Responsible for dollar value coupons.
Maintains operational forms.
Keep abreast of current promotions and special event procedures and information.
Knowledgeable of hotel and property events.
Must meet or exceed the company’s standards for service.
Greets customers in a professional, courteous and friendly manner to ensure superior customer service.
Resolves problems and complaints of guests and brings them to the attention of management.
Responsibilities include the acceptance, inventory, assignment for distribution or reconciliation of coupons which are ultimately considered in the calculation of gross revenue.
Examples of such coupons are match play coupons, chip coupons, keno coupons and coupons accepted by bill validators.
Implement all administrative duties as deemed necessary in the department.
Assists in the implementation to include organize, develop and facilitate all aspects of all Special Events and Promotions.
Performs all other related and compatible duties as assigned.
Promotes outstanding customer relations.
Qualifications
High school diploma or equivalent.
Minimum of (2) two years of promotions and special events experience preferred.
Ability to work flexible hours.
Knowledge of Excel and Microsoft Word a must.
Outstanding oral communication skills.
All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations.
Physical, Mental, Interactive and Environment Functions
Essential Physical Functions: Standing, Walking, Sitting, Kneeling, Running, Lifting/Pushing/Pulling/Carrying max 15 lbs, Bending, Stooping, Climbing Stairs, Climbing Ladders (n/a), Working at Height (n/a), Finger Dexterity, Full Use of Both Hands, Crawling, Balancing, Throwing, Twisting, Reaching up to 6 ft, Driving (n/a), Working with Moving Machinery (n/a), Working at Rapid Work Speed, Working in Isolation (n/a), Working Around People, Hearing (conversations and high acuity), Speaking Clearly, Seeing Near, Seeing Far, Depth Perception, Color Vision.
Essential Mental Functions: Writing, Reading, Speaking English; Working under Pressure/Stress; Speaking With Guests/Customers; Speaking With Employees; Basic Math Skills; Making Decisions Based On Facts/Data/Personal Judgment; Making Accurate Measurements; Planning and/or Supervising Activities of Others.
Essential Interactive Functions: Working under Close or Minimal Supervision; Professional and courteous interactions with Management, Co-Workers, and Guests.
Essential Environment Functions: Working Inside/Outside, Fast-Paced Environment; Exposures (Chemicals, Dust/Fumes/Gases, Smoke, Noise); Working in Dimly Lit Areas; Temperature/Humidity changes.
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