Global Manager - Performance Management CL
DP World, New Bremen, OH, United States
Global Manager - Performance Management CL
The Global Manager - Performance Management CL is responsible for leading and coordinating the global performance management framework across all Contract Logistics regions.
The role ensures structured KPI governance, disciplined Management Business Review (MBR) processes, and transparent oversight of financial risk areas, including the Low-Margin Contracts Program and scope creep identification.
In addition, the role governs and maintains the Contract Logistics Master Site and structural data framework, ensuring alignment between operational sites, financial entities, system mappings, and reporting structures. By supporting a single source of truth for performance foundations, the role contributes to KPI integrity, margin visibility, and global reporting consistency.
Operating at a global governance level, the role provides transparency, comparability, and structured follow‑up across regions, while regional teams retain accountability for performance delivery and execution. The position supports leadership decision‑making through consolidated insights, structured risk visibility, and performance analysis.
Key Accountabilities
Lead and coordinate the global KPI governance framework across all Contract Logistics regions
Ensure standardized KPI definitions, methodologies, targets, and documentation
Monitor KPI trends and highlight systemic operational and financial risks
Consolidate global performance reporting for leadership forums
Ensure consistency in KPI interpretation across regions and identify recurring performance gaps
Low‑Margin Contracts Program – Global Coordination
Coordinate the global Low‑Margin Contracts Performance Program
Support the definition and alignment of entry and exit criteria in collaboration with Finance and Commercial teams
Consolidate reporting on under‑performing contracts and monitor recovery progress
Highlight sustained performance deviations and elevate structural risks
Provide visibility on margin recovery status to senior leadership
Scope Creep Identification & Margin Visibility
Establish and maintain a global framework to identify and track scope creep
Support structured comparison between contractual scope and operational execution
Provide visibility on unbilled or non‑contracted activities impacting profitability
Support quantification of scope variances with regional, commercial, and finance teams
Ensure findings are incorporated into performance and margin review discussions
Management Business Review (MBR) Governance
Coordinate and ensure consistency of global and regional MBR structures and content
Ensure KPI data is aligned, validated and reconciled ahead of reviews
Support preparation of MBR materials and performance analysis
Ensure comparability and decision‑focused outputs across regions
Track key actions and ensure structured follow‑up and escalation where required
Provide consolidated performance insights and risk summaries
Master Data & Site Governance (Single Source of Truth)
Lead and maintain the Contract Logistics Master Site governance framework
Maintain a global master file of operational sites, including status and structural mapping
Ensure alignment between operational sites and:
Financial profit centres
Legal / GHSC entities
CRM structures
Reporting tools and data sources
Ensure consistency between systems and performance reporting structures
Govern change control processes for site creation, closure, and structural updates
Ensure alignment of new tools and reporting platforms with the master site framework
Qualifications, Skills and Experience Professional Experience
10+ years experience in Contract Logistics, Supply Chain, Operations Performance, or Financial Performance roles.
Demonstrated experience in KPI governance, performance frameworks, or margin improvement programs.
Strong exposure to contract profitability, cost‑to‑serve analysis, and financial performance tracking.
Experience operating in multinational, multi‑regional organisations.
Experience supporting executive‑level performance review forums (MBR/QBR).
Technical & Functional Expertise
Strong financial and commercial acumen with understanding of warehousing economics.
Deep understanding of operational KPIs and margin drivers in contract logistics.
Experience with master data governance, structural mapping, or performance data alignment.
Ability to reconcile operational data with financial reporting structures.
Strong analytical capability and structured problem‑solving skills.
Leadership & Behavioural Competencies
Ability to influence across regions and functions without direct authority.
Strong governance‑oriented and detail‑focused mindset.
High integrity and disciplined approach to performance transparency.
Excellent stakeholder management and communication skills.
Structured, organised, and execution‑focused.
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The role ensures structured KPI governance, disciplined Management Business Review (MBR) processes, and transparent oversight of financial risk areas, including the Low-Margin Contracts Program and scope creep identification.
In addition, the role governs and maintains the Contract Logistics Master Site and structural data framework, ensuring alignment between operational sites, financial entities, system mappings, and reporting structures. By supporting a single source of truth for performance foundations, the role contributes to KPI integrity, margin visibility, and global reporting consistency.
Operating at a global governance level, the role provides transparency, comparability, and structured follow‑up across regions, while regional teams retain accountability for performance delivery and execution. The position supports leadership decision‑making through consolidated insights, structured risk visibility, and performance analysis.
Key Accountabilities
Lead and coordinate the global KPI governance framework across all Contract Logistics regions
Ensure standardized KPI definitions, methodologies, targets, and documentation
Monitor KPI trends and highlight systemic operational and financial risks
Consolidate global performance reporting for leadership forums
Ensure consistency in KPI interpretation across regions and identify recurring performance gaps
Low‑Margin Contracts Program – Global Coordination
Coordinate the global Low‑Margin Contracts Performance Program
Support the definition and alignment of entry and exit criteria in collaboration with Finance and Commercial teams
Consolidate reporting on under‑performing contracts and monitor recovery progress
Highlight sustained performance deviations and elevate structural risks
Provide visibility on margin recovery status to senior leadership
Scope Creep Identification & Margin Visibility
Establish and maintain a global framework to identify and track scope creep
Support structured comparison between contractual scope and operational execution
Provide visibility on unbilled or non‑contracted activities impacting profitability
Support quantification of scope variances with regional, commercial, and finance teams
Ensure findings are incorporated into performance and margin review discussions
Management Business Review (MBR) Governance
Coordinate and ensure consistency of global and regional MBR structures and content
Ensure KPI data is aligned, validated and reconciled ahead of reviews
Support preparation of MBR materials and performance analysis
Ensure comparability and decision‑focused outputs across regions
Track key actions and ensure structured follow‑up and escalation where required
Provide consolidated performance insights and risk summaries
Master Data & Site Governance (Single Source of Truth)
Lead and maintain the Contract Logistics Master Site governance framework
Maintain a global master file of operational sites, including status and structural mapping
Ensure alignment between operational sites and:
Financial profit centres
Legal / GHSC entities
CRM structures
Reporting tools and data sources
Ensure consistency between systems and performance reporting structures
Govern change control processes for site creation, closure, and structural updates
Ensure alignment of new tools and reporting platforms with the master site framework
Qualifications, Skills and Experience Professional Experience
10+ years experience in Contract Logistics, Supply Chain, Operations Performance, or Financial Performance roles.
Demonstrated experience in KPI governance, performance frameworks, or margin improvement programs.
Strong exposure to contract profitability, cost‑to‑serve analysis, and financial performance tracking.
Experience operating in multinational, multi‑regional organisations.
Experience supporting executive‑level performance review forums (MBR/QBR).
Technical & Functional Expertise
Strong financial and commercial acumen with understanding of warehousing economics.
Deep understanding of operational KPIs and margin drivers in contract logistics.
Experience with master data governance, structural mapping, or performance data alignment.
Ability to reconcile operational data with financial reporting structures.
Strong analytical capability and structured problem‑solving skills.
Leadership & Behavioural Competencies
Ability to influence across regions and functions without direct authority.
Strong governance‑oriented and detail‑focused mindset.
High integrity and disciplined approach to performance transparency.
Excellent stakeholder management and communication skills.
Structured, organised, and execution‑focused.
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