
Senior UX Researcher, Conversational AI & Multichannel
Humana Inc, Charleston, WV, United States
A leading healthcare company is seeking a Principal UX Researcher to lead research strategies for conversational experiences across various channels like voice and chat. The ideal candidate will have more than 10 years of experience, especially in AI-driven systems and conversational design. Responsibilities include defining research strategies, analyzing data to improve performance, and communicating findings to inform product decisions. The role may require occasional travel and offers a competitive salary in a remote position.
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