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Senior UX Researcher, Conversational AI & Multichannel

Humana Inc, Sacramento, CA, United States


A leading healthcare company is seeking a Principal UX Researcher to define research strategies for conversational experiences. This role involves leading research on complex problems related to AI-driven interactions, analyzing data across channels, and working with product and engineering teams. The ideal candidate will have over 10 years of research experience, expertise in conversational AI, and strong communication skills to influence product direction. Competitive benefits and a salary range of $150,000 - $206,300 per year are offered. #J-18808-Ljbffr