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Principal UX Researcher: Conversational AI & Multichannel

Humana Inc, Springfield, IL, United States


A leading healthcare service provider is seeking a Principal UX Researcher to guide research strategy for conversational experiences across various channels. This position will involve working on AI-driven interactions and complex system-level problems. Candidates should have over 10 years of experience in research related to conversational or AI systems, strong communication skills, and the ability to influence decisions across teams. The role offers a pay range of $150,000 - $206,300 and includes competitive benefits. #J-18808-Ljbffr