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Remote Principal UX Researcher: Conversational AI & Channels

Humana, Columbia, SC, United States


A leading healthcare company is seeking a Principal UX Researcher to lead the research strategy for conversational experiences across voice and digital channels. This role focuses on defining research approaches for AI-driven interactions, optimizing performance, and influencing product initiatives. Candidates should have 10+ years of research experience, strong understanding of conversational design, and proven ability to translate insights into actionable strategies. Competitive salary offered for this remote position. #J-18808-Ljbffr