Assistant Director of Ticket Operations (HR Title: Ticket Sales Operator)
Southern Methodist University, Dallas, TX, United States
Job Title: Assistant Director of Ticket Operations (HR Title: Ticket Sales Operator) (ATH00000471)
Salary Range: Salary commensurate with experience and qualifications.
About the Position This on‑campus, in‑person role assists the Assistant AD for Ticket Operations with managing the Ticket Office and ticketed SMU sports events, including ticketed facility rentals, NCAA tournaments, NIT games, conference championships, etc.
The Assistant Director serves as the primary ticket manager for women’s basketball and volleyball and assists with football operations.
Collaboration with Ticket Sales and Marketing ensures a highly executed departmental strategy for Ticket Operations.
Essential Functions
Lead ticket operations for women’s basketball and volleyball, and assist with football and other SMU hosted events.
Assist with financial reconciliation, deposits, and transactions.
Assist with obtaining Mustang Club donations while providing the highest level of customer service.
Collaborate with Ticket Sales and Marketing to execute an effective departmental strategy for Ticket Operations.
Assist with overseeing the student worker program.
Position requires regular evening or weekend work during football, volleyball, and men’s/women’s basketball season.
Qualifications Education and Experience:
Bachelor’s degree required.
Minimum one year of ticket office experience, including financial reconciliation.
Experience in collegiate athletics preferred.
Knowledge, Skills and Abilities:
Strong interpersonal and verbal communication skills; ability to communicate broadly across the University and develop relationships with diverse constituencies.
Strong written communication, customer‑service orientation.
Strong problem‑solving skills to identify, analyze, and devise solutions.
Organizational, planning and time‑management skills with ability to prioritize and manage multiple tasks concurrently; strong attention to detail.
Proficient in MS Office; working knowledge of Paciolan Ticketing System preferred.
Physical and Environmental Demands
Sit for long periods of time.
Carry/lift 25–50 lbs.
Walk for long distances.
Reach above shoulders.
Deadline to Apply April 30, 2026.
EEO Statement SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214‑768‑3601, accessequity@smu.edu
Benefits SMU offers staff a broad, competitive array of health, dental, and vision plans, along with a range of wellness programs and retirement benefits that support employees throughout their working and retirement years.
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Salary Range: Salary commensurate with experience and qualifications.
About the Position This on‑campus, in‑person role assists the Assistant AD for Ticket Operations with managing the Ticket Office and ticketed SMU sports events, including ticketed facility rentals, NCAA tournaments, NIT games, conference championships, etc.
The Assistant Director serves as the primary ticket manager for women’s basketball and volleyball and assists with football operations.
Collaboration with Ticket Sales and Marketing ensures a highly executed departmental strategy for Ticket Operations.
Essential Functions
Lead ticket operations for women’s basketball and volleyball, and assist with football and other SMU hosted events.
Assist with financial reconciliation, deposits, and transactions.
Assist with obtaining Mustang Club donations while providing the highest level of customer service.
Collaborate with Ticket Sales and Marketing to execute an effective departmental strategy for Ticket Operations.
Assist with overseeing the student worker program.
Position requires regular evening or weekend work during football, volleyball, and men’s/women’s basketball season.
Qualifications Education and Experience:
Bachelor’s degree required.
Minimum one year of ticket office experience, including financial reconciliation.
Experience in collegiate athletics preferred.
Knowledge, Skills and Abilities:
Strong interpersonal and verbal communication skills; ability to communicate broadly across the University and develop relationships with diverse constituencies.
Strong written communication, customer‑service orientation.
Strong problem‑solving skills to identify, analyze, and devise solutions.
Organizational, planning and time‑management skills with ability to prioritize and manage multiple tasks concurrently; strong attention to detail.
Proficient in MS Office; working knowledge of Paciolan Ticketing System preferred.
Physical and Environmental Demands
Sit for long periods of time.
Carry/lift 25–50 lbs.
Walk for long distances.
Reach above shoulders.
Deadline to Apply April 30, 2026.
EEO Statement SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214‑768‑3601, accessequity@smu.edu
Benefits SMU offers staff a broad, competitive array of health, dental, and vision plans, along with a range of wellness programs and retirement benefits that support employees throughout their working and retirement years.
#J-18808-Ljbffr