Member Service Representative - 252502
Medix™, Spokane, WA, United States
Member Services Representative (Remote / Washington Local)
Overview
We are seeking motivated and customer-focused individuals to join our Member Services team. In this role, you will handle a high volume of inbound calls, assisting members with questions related to insurance benefits, billing, and healthcare services. This is a fast-paced call center environment where strong communication and problem-solving skills are essential.
Key Responsibilities
Handle a high volume of inbound calls regarding insurance benefits, coverage, and billing statements
Address member concerns and complaints with professionalism and empathy
Assist members in locating in-network healthcare providers
Provide information on premiums, including Medicare, provider assistance, and remittance inquiries
Support members with website navigation and basic troubleshooting
Answer general questions related to coverage, claims, and plan details
Required Qualifications
Minimum of 1 year of call center experience
Strong customer service and communication skills
Ability to multitask across multiple computer systems
High school diploma or GED
Quiet, dedicated workspace for remote work
Preferred Qualifications
Previous healthcare or insurance experience
Schedule & Training
Training Schedule:
Monday–Friday, 8:30 AM – 5:00 PM PST (first 3–6 weeks)
Post-Training Shift:
Assigned within business hours of 7:00 AM – 5:00 PM PST
Must be available to work 40 hours per week, including weekends (Sunday–Saturday availability required)
Important:
Attendance during training is mandatory
100% remote role
Must reside locally near Renton or Spokane, WA
Required to pick up equipment onsite and report onsite if needed for technical issues
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Key Responsibilities
Handle a high volume of inbound calls regarding insurance benefits, coverage, and billing statements
Address member concerns and complaints with professionalism and empathy
Assist members in locating in-network healthcare providers
Provide information on premiums, including Medicare, provider assistance, and remittance inquiries
Support members with website navigation and basic troubleshooting
Answer general questions related to coverage, claims, and plan details
Required Qualifications
Minimum of 1 year of call center experience
Strong customer service and communication skills
Ability to multitask across multiple computer systems
High school diploma or GED
Quiet, dedicated workspace for remote work
Preferred Qualifications
Previous healthcare or insurance experience
Schedule & Training
Training Schedule:
Monday–Friday, 8:30 AM – 5:00 PM PST (first 3–6 weeks)
Post-Training Shift:
Assigned within business hours of 7:00 AM – 5:00 PM PST
Must be available to work 40 hours per week, including weekends (Sunday–Saturday availability required)
Important:
Attendance during training is mandatory
100% remote role
Must reside locally near Renton or Spokane, WA
Required to pick up equipment onsite and report onsite if needed for technical issues
#J-18808-Ljbffr