Director of Housekeeping
Freehand Hotels, Los Angeles, CA, United States
A Director of Housekeeping manages all cleaning operations, staff, and laundry services to ensure high standards of cleanliness, safety, and hygiene in guest rooms and public areas. They are responsible for recruiting/training staff, managing budgets, inventory control, and ensuring compliance with safety protocols.
Key Responsibilities
Operational Leadership: Directs daily housekeeping operations, including cleaning, laundry, and public area maintenance.
Staff Management: Hires, trains, schedules, and supervises staff, monitoring performance to maintain efficiency.
Quality Control: Conducts regular inspections of guest rooms and public areas to ensure brand cleanliness standards.
Financial & Inventory Management: Manages departmental budgets, controls costs, and orders supplies.
Safety & Compliance: Ensures compliance with health, safety, and sanitization standards (SDS).
Guest Experience: Responds to guest feedback and resolves complaints to improve service.
Required Skills and Qualifications
Experience: 3+ years in a senior housekeeping role, preferably in hospitality.
Leadership: Strong team building, interpersonal, and communication skills.
Organizational Skills: Attention to detail and ability to manage multiple priorities efficiently.
Technical Skills: Knowledge of cleaning chemicals, equipment, and PMS (Property Management Systems). Knowledge of MEWS is a plus.
Language: Bilingual in Spanish is required.
Common Education/Certifications
High school diploma or equivalent is required, but a degree in Hospitality Management is preferred.
Certifications in cleaning or sanitation are a plus.
Our Employee Benefits
Birthday holiday in addition to your yearly holiday allocation.
Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals.
Company contribution towards gym membership fees for all eligible employees.
Ideas Award – Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback.
Employer funded life assurance at two times base salary to cover death in service lump sum payments.
Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity.
2 free nights’ accommodation across any hostels (subject to availability).
Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted).
Social events and celebrations calendar.
Various employee recognition schemes.
Online learning tools.
#J-18808-Ljbffr
Key Responsibilities
Operational Leadership: Directs daily housekeeping operations, including cleaning, laundry, and public area maintenance.
Staff Management: Hires, trains, schedules, and supervises staff, monitoring performance to maintain efficiency.
Quality Control: Conducts regular inspections of guest rooms and public areas to ensure brand cleanliness standards.
Financial & Inventory Management: Manages departmental budgets, controls costs, and orders supplies.
Safety & Compliance: Ensures compliance with health, safety, and sanitization standards (SDS).
Guest Experience: Responds to guest feedback and resolves complaints to improve service.
Required Skills and Qualifications
Experience: 3+ years in a senior housekeeping role, preferably in hospitality.
Leadership: Strong team building, interpersonal, and communication skills.
Organizational Skills: Attention to detail and ability to manage multiple priorities efficiently.
Technical Skills: Knowledge of cleaning chemicals, equipment, and PMS (Property Management Systems). Knowledge of MEWS is a plus.
Language: Bilingual in Spanish is required.
Common Education/Certifications
High school diploma or equivalent is required, but a degree in Hospitality Management is preferred.
Certifications in cleaning or sanitation are a plus.
Our Employee Benefits
Birthday holiday in addition to your yearly holiday allocation.
Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals.
Company contribution towards gym membership fees for all eligible employees.
Ideas Award – Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback.
Employer funded life assurance at two times base salary to cover death in service lump sum payments.
Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity.
2 free nights’ accommodation across any hostels (subject to availability).
Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted).
Social events and celebrations calendar.
Various employee recognition schemes.
Online learning tools.
#J-18808-Ljbffr