Healthcare Construction Account Manager (Cleveland, OH)

Overview Gordian is looking for an Account Manager based in Cleveland, Ohio who demonstrates professionalism and construction knowledge and delivers results through their expertise while using Gordian’s construction data and software. The primary responsibility for Gordian Account Managers is to provide support and training for products and services centered around Job Order Contracting (JOC) for various Clients. Responsibilities Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders Ability to read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as creating and reviewing detailed construction line-item proposals Ability to train contractors in Gordian software, client procedure and assist in client contract bidding Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget Manage multiple accounts; develop positive working relationships with all customers Drive client retention, renewals, upsells and client satisfaction Work closely with Project Managers and Account Managers on day-to-day operational processes including, but not limited to contract renewals, preparing and maintaining schedules to accomplish procurement objectives, troubleshooting, and providing software training to client and contractor staff Work closely with internal teams to determine root causes of customer success and failures and drive requirements for process enhancement and development as needed Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly Provide input on new processes and workflow as needed Focus on maintaining superior customer service levels, operational excellence and strategic insight Collaborate with construction management firms to promote consistency and develop standards and procedures Work closely with Finance on billing setup and invoicing Participate in budget development and management, revenue forecasting Work with Sales and Business Operations teams to develop annual program usage and benchmark reports Monitor construction/project activities to ensure work reflects clients’ needs and is executed within the project budget Review contractors’ requests for changes and, if appropriate, initiate job order supplementals Interact with owner representatives, contractors, and facility end-users to minimize project concerns Experience reviewing contractor daily inspection reports, summarizing, and reporting on construction progress to upper management Travel 50-75% within assigned geographic area Experience Required Bachelor’s degree preferred in an appropriate field of study or equivalent work experience 5+ years of construction procurement, construction management, or general contracting related experience related to healthcare construction and construction management Certifications such as CHC, CHFM, or ASHE preferred but not required Knowledge of ICRA/LFSM preferred but not required High level analytical skills and problem-solving capabilities, with the ability to manage several projects simultaneously in development and in the field during construction Excellent customer service and communication skills, strong interpersonal and team-building skills, flexibility, strategic thinking, and goal-driven mindset Proficiency with Microsoft Office (Word, Excel, Power BI) and ability to develop and generate custom tracking documents and reports Background in construction documentation and administration preferred but not required Job Order Contracting or IDIQ experience preferred but not required; comprehensive understanding of various public procurement and project delivery methods Company and Benefits Gordian is the world’s leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. Gordian offers RSMeans data and Sightlines Facility Intelligence solutions. We are part of Fortive and employ a global workforce. We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. We are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are Equal Opportunity Employers. We value diversity and encourage applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive provides reasonable accommodations for applicants with disabilities. If you need an accommodation, please contact applyassistance@fortive.com. Bonus or Equity: This position is eligible for a bonus as part of the total compensation package. Pay Range: The salary range for this position is 76,700.00 - 128,100.00 (local currency). #J-18808-Ljbffr