DIRECT LOAN PROCESSOR SPECIALIST I
The Judge Group, Sacramento, CA, United States
Our client is currently seeking a DIRECT LOAN PROCESSOR SPECIALIST I
ADDITIONAL NOTES: Schedule: 9:00 AM - 6:00 PM, Monday-Friday (onsite) Experience handling high call volumes required Contact center and consumer lending experience preferred (not limited to mortgage) Strong computer skills and ability to multitask in a fast-paced environment GENERAL DESCRIPTION: The Direct Loan Processor Specialist I is responsible for delivering prompt, accurate, and efficient service throughout the consumer loan lifecycle-from application through funding. This role manages a high volume of inbound and outbound loan-related calls while supporting members and internal teams with complex loan inquiries, escalations, and processing needs.
The ideal candidate is detail-oriented, highly organized, and able to multitask effectively while maintaining a strong commitment to compliance and exceptional customer service.
KEY RESPONSIBILITIES:
Handle a high volume of inbound/outbound calls while managing loan applications simultaneously Provide exceptional customer service by actively listening, resolving inquiries, and ensuring a positive experience Analyze financial data, collect documentation, and prepare accurate loan documents Verify required documentation (including DMV records) to ensure proper lien placement Collaborate cross-functionally to support loan processing and resolve issues efficiently Audit loan documents and operational reports to ensure compliance, accuracy, and completeness Identify and mitigate potential fraud, suspicious activity, and identity theft Conduct member interviews, perform income analysis, and gather information to meet loan conditions Prepare and distribute loan documents for signature and coordinate loan funding Manage communication through email, chat, and phone with professionalism and timeliness Participate in virtual meetings and operate effectively in a digital work environment Support escalations, audits, and additional operational tasks as needed QUALIFICATIONS & SKILLS:
Strong understanding of compliance with state and federal lending regulations (including AML and related requirements) Excellent verbal and written communication skills High attention to detail and accuracy Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and critical thinking skills Proficiency with computer systems, email, and collaboration tools
ADDITIONAL NOTES: Schedule: 9:00 AM - 6:00 PM, Monday-Friday (onsite) Experience handling high call volumes required Contact center and consumer lending experience preferred (not limited to mortgage) Strong computer skills and ability to multitask in a fast-paced environment GENERAL DESCRIPTION: The Direct Loan Processor Specialist I is responsible for delivering prompt, accurate, and efficient service throughout the consumer loan lifecycle-from application through funding. This role manages a high volume of inbound and outbound loan-related calls while supporting members and internal teams with complex loan inquiries, escalations, and processing needs.
The ideal candidate is detail-oriented, highly organized, and able to multitask effectively while maintaining a strong commitment to compliance and exceptional customer service.
KEY RESPONSIBILITIES:
Handle a high volume of inbound/outbound calls while managing loan applications simultaneously Provide exceptional customer service by actively listening, resolving inquiries, and ensuring a positive experience Analyze financial data, collect documentation, and prepare accurate loan documents Verify required documentation (including DMV records) to ensure proper lien placement Collaborate cross-functionally to support loan processing and resolve issues efficiently Audit loan documents and operational reports to ensure compliance, accuracy, and completeness Identify and mitigate potential fraud, suspicious activity, and identity theft Conduct member interviews, perform income analysis, and gather information to meet loan conditions Prepare and distribute loan documents for signature and coordinate loan funding Manage communication through email, chat, and phone with professionalism and timeliness Participate in virtual meetings and operate effectively in a digital work environment Support escalations, audits, and additional operational tasks as needed QUALIFICATIONS & SKILLS:
Strong understanding of compliance with state and federal lending regulations (including AML and related requirements) Excellent verbal and written communication skills High attention to detail and accuracy Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and critical thinking skills Proficiency with computer systems, email, and collaboration tools