Director Sales CDS

Summary

The Director of Sales is responsible for developing long‑term sales strategies and annual sales plans. The role establishes relationships with a strong customer focus and collaborates with Costco buying management in each region, providing valuable insights about consumer profiles and trends. The Director of Sales will establish annual and monthly sales objectives in coordination with the CDS business plan, work directly with the Costco GMM to set regional event volume strategies, identify any discrepancies in expected volume, and influence change to keep volume on track. The position will develop new programs and services for Costco and its vendors, sell these services, and oversee their successful implementation.

The Company is one of North America’s leading sales and marketing agencies, specializing in outsourced sales, merchandising, category management, and marketing services for manufacturers, suppliers, and producers of food products and consumer packaged goods. It serves a variety of trade channels—including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers—bridging the gap between manufacturers and retailers to provide consumers access to the best products available in the marketplace today.

Essential Job Duties and Responsibilities

• Collaborate with the Vice President, Sales to develop a 3‑5 year sales strategy and an annual sales plan; provide quarterly updates to senior leadership and revise the plan for each region.
• Establish both annual and monthly sales objectives in coordination with the CDS business plan for regional sales offices.
• Create, conduct, and present CDS marketing services to existing and prospective clients.
• Partner with the CPG Relationship Lead to build relationships with vendors, brokers, and buyers by providing product sampling insights and advice through the development of individualized event programs; sustain external and internal customer contacts to ensure high-level customer satisfaction; and oversee the development of on‑go and on‑request reports to internal and external customers.
• Develop sales metrics used to assess regional sales teams’ performance.
• Manage and direct personnel, including selection, work allocation, training, development, and problem resolution; evaluate performance, make recommendations for personnel actions, and motivate, coach, inspire, and mentor employees to achieve peak productivity and performance.
• Act as a creative force to develop new programs and services for Costco and its vendors, selling these services and ensuring their successful implementation.
• Maintain strong sales/operations relationships and effective communications; work with the Director of Field Operations to resolve issues and drive programs.
• Train, develop, coach, and counsel direct reports in all aspects of the in‑house demonstration program, including the sales and scheduling process, producing accurate and timely demo schedules, creating comprehensive demo product information sheets, and adhering to CDS policies, procedures, and financial guidelines.
• Provide excellent customer service to Costco in the form of upcoming demo volume projections and analysis of demos performed for the most recent period.

Supervisory Responsibilities

• Direct Reports: Hire, retain, train, coach, guide, direct, and develop direct reports using company‑wide processes, tools, and resources.
• Indirect Reports: Delegate work to others and provide guidance, direction, and mentoring to indirect reports.

Travel and/or Driving Requirements

• Travel and driving are essential duties of this position.
• Travel up to 20 % of the time.

Minimum Qualifications

Education Level (Required): Bachelor’s Degree or equivalent experience.
Education Level (Preferred): Master’s Degree or equivalent experience.

Field of Study / Area of Experience

• 8+ years of progressive experience in a customer‑service, sales, or marketing field.
• 5 years of experience managing people in a related field.

Skills, Knowledge and Abilities

• Strong business acumen
• Working knowledge of business models
• Proven track record of achieving revenue targets or quotas
• Understanding of current and emerging global operating services
• Flexibility in assessing and improvising in a fast‑paced environment
• Ability to communicate technology solutions in business terms
• Ability to build teams staffed with the appropriate talent in the right roles; develop self‑motivated high achievers
• Excellent customer service, written and verbal communication skills; ability to present to large groups
• Ability to manage with tact and diplomacy
• Conscientious about timeliness of assignments and quality of work product
• Ability to build rapport and credibility with a broad base of stakeholders
• Ability to maintain confidential information
• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and Access; ability to use enterprise‑wide information systems.

Environmental & Physical Requirements

• Office/Sedentary Requirements: Incumbent must be able to perform the essential functions of the job, primarily in an office environment. This includes sitting for extended periods (>66 % of the day), hearing telephone communications, entering data on a computer, and lifting up to 10 kg.

Additional Information Regarding ASM Job Duties and Job Descriptions

Job duties may include additional responsibilities assigned by the supervisor or other managers related to the position/department. This job description is intended to describe the general nature and level of work performed; it is not an exhaustive list of all responsibilities, duties, or skills required. The Company reserves the right, at any time and with or without notice, to alter or change job responsibilities, reassign or transfer the job position, or assign additional responsibilities, subject to applicable law. The Company shall provide reasonable accommodations for known disabilities to enable a qualified applicant or employee to perform the essential functions of the job and enjoy employment benefits as required by law.

Important Information

The above statements describe the general nature and level of work performed by the position. They are not an exhaustive list of responsibilities, duties, and skills required. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, or any other protected category. The Company provides reasonable accommodations for known disabilities to enable qualified applicants or employees to apply, perform essential job functions, and enjoy employment benefits as required by law.

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