CCaaS Architect: Voice Biometrics & Conversational IVR

A consulting firm is seeking a highly skilled Architect with expertise in CCaaS solutions like Genesys and NICE. The role involves leading the solution design, optimizing contact center solutions, and collaborating with stakeholders. The ideal candidate should have a Bachelor's in IT, experience in contact center technologies, and excellent communication skills. The opportunity includes creation of solution documents and oversight of technical implementation processes.
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