Regional Operations Director - Vitana
Medium, WorkFromHome, FL, United States
RESPONSIBILITIES
As a rapidly growing organization, we are looking for a full-time Operations Director (OD) with strong business acumen and a proven track record of leadership. You will be responsible for the overall operations and success of the practices by performing the following:
- Drive revenue growth by overseeing orthodontic exam performance, managing pediatric dental productivity, and managing collections
- Achieve profitability targets through cost controls, overseeing payments and identifying new cost efficiencies
- Build great teams by promoting company culture, coaching and development of staff, organizing team events, and working alongside HR for hiring needs
- Maximize patient satisfaction by ensuring customer service and attractive facilities, while also resolving any patient escalations
- Create and maintain a successful schedule for all clinical staff in the practice
- Consistent communication with office staff and supervisors to address issues and review KPIs
- Execute, promote, and collaborate on regional marketing and community engagement strategies
- Assist in practice-level HR duties such as enforcing the employee handbook, disciplinary action, pay structure, and performance reviews
- Assure compliance for federal, state, and dental board guidelines
- Oversee and manage new projects, such as new software implementation
LOCATION & TRAVEL REQUIREMENTS
- Preference will be given to applicants residing in Central or South Florida
- This is a hybrid position, with required travel to our dental practices from across the southern states. This travel will be dependant on the candidate’s location, varying between 2 – 4 times per month
REQUIRED SKILLS & TRAITS
- Strong organizational skills, analytical, and attention to detail
- Humble yet confident leadership skills with strong interpersonal abilities
- Strong verbal and written communication skills
- Ability to multi-task and prioritize as needed
- Ability to drive, have a valid driver’s license, and periodically travel
EXPERIENCE & EDUCATION
- 3+ years in dentistry and / or a dental service organization
- Experience leading teams of 10+ people
- Experience managing a P&L or achieving revenue targets
- Bachelor’s degree preferred
- Knowledge of Microsoft office business applications