Regional Director of Operations

Overview

As a rapidly growing organization, we are looking for a full-time Operations Director (OD) with strong business acumen and a proven track record of leadership. You will be responsible for the overall operations and success of the practices by performing the following:

Responsibilities

• Drive revenue growth by overseeing orthodontic exam performance, managing pediatric dental productivity, and managing collections
• Achieve profitability targets through cost controls, overseeing payments and identifying new cost efficiencies
• Build great teams by promoting company culture, coaching and development of staff, organizing team events, and working alongside HR for hiring needs
• Maximize patient satisfaction by ensuring customer service and attractive facilities, while also resolving any patient escalations
• Create and maintain a successful schedule for all clinical staff in the practice
• Consistent communication with office staff and supervisors to address issues and review KPIs
• Execute, promote and collaborate on regional marketing and community engagement strategies
• Assist in practice-level HR duties such as enforcing the employee handbook, disciplinary action, pay structure, and performance reviews
• Assure compliance for federal, state, and dental board guidelines
• Oversee and manage new projects, such as new software implementation

Requirements

• Strong organizational skills, analytical abilities, and attention to detail
• Humble yet confident leadership skills with strong interpersonal abilities
• Strong verbal and written communication skills
• Ability to multi-task and prioritize as needed
• Ability to drive, have a valid driver’s license, and periodically travel

Experience & Education

• 3+ years in dentistry and/or a dental service organization
• Experience leading teams of 10+ people
• Experience managing a P&L or achieving revenue targets
• Bachelor’s degree preferred
• Knowledge of Microsoft office business applications

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