Director - EAM Sys & Analytics

Salary Range: $136,505-$170,631

Position Classification: Non-Safety Sensitive

Closing Date: Open Until Filled

About Your Agency

Chartered in 1834, the Long Island Rail Road (LIRR) is the largest, busiest, and oldest continuously operating commuter railroad in the United States. In 2024, this 24/7/365 operation served 75.5 million riders on a system that stretches nearly 120 miles – from Penn Station and Grand Central Madison in Manhattan to Montauk on the eastern tip of Long Island.

Summary

The position of Director EAM Systems is a senior-level position leading a growing and transformational portfolio of LIRR Enterprise Asset Management (EAM) programs and systems, focused on introducing best practices in asset maintenance, management, and reliability. The purpose of this position is to provide leadership to identify, quantify, and deliver improved outcomes in maintenance and capital investment, where initiatives will be centered around delivering operational benefit from the processes and data that make up LIRR's EAM information system, and other relevant supporting data sets. This position is responsible for leading teams and processes associated with the management of the LIRR information technology systems related to EAM and integrations with other enterprise systems. Activities include developing EAM technology strategies, policies and plans, managing the acquisition, implementation, maintenance, and use of EAM technology resources by closely working with LIRR Operating departments and MTA IT.

Duties And Responsibilities

• Oversee and lead the analysis, design, development, and deployment of successful technical projects in support of LIRR's Enterprise Asset Management (EAM) program. This will be done by working with the operating departments to understand their existing asset management business processes and needs, then, through analysis, determine what can be integrated into LxGN’s asset management system. Upon stakeholder approval, this position will lead a technical team to work with the EAM system’s user groups. Support of testing, end‑user training, and deployment into production for beneficial use will be the final phases for each successful project.
• Oversee a technical team responsible for the State of Good Repair (SOGR) for the LxGN system to include enhancements, defect resolution, as well as supporting software and hardware updates through regular maintenance. HxGN is the Commercial‑Off‑The‑Shelf (COTS) software package that is the LIRR EAM system supported by this team, which requires the above activities in support of LIRR's EAM program.
• Support the LIRR Operating department with all the Enterprise Asset Management suite of tools, such as HXGN EAM/Maximo, etc., by closely working with MTA HQ, MTA IT, and other agencies for reliable, stable, and continued operations.
• Serve as Liaison and facilitate between departments within LIRR, MTA and IT (Information Technology) to implement and sustain the LIRR EAM program. Represent LIRR in working committees at the MTA and industry level in analytics efforts.
• Serve as a change‑management champion and use influence, experience and education to develop strategic communication and manage stakeholder engagement.

Essential Function

• Select, develop, and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination for employees when necessary. Review direct reports and approve performance appraisals. Promote safe work practices and provide safe working conditions. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
• Ensure a safe working environment and adherence to the guidelines of the company's safety policies and procedures. Lead by example.
• Perform other assignments as requested by Sr. Management. Performs other duties as assigned.
• Comply with all policies and standards.
• May be required to work hours outside regular work hours, as applicable.
• Observe the work performed by contractors, as applicable.
• Review invoices and approve them if the work meets contractual standards, as applicable.
• Address performance issues with the contractor, when possible, as applicable.
• Escalate issues to other parties when needed, as applicable.

Required Education And Experience

• Bachelor’s Degree in Arts/Sciences (BA/BS)
• Minimum of 10 years of technical experience managing IT systems or off‑the‑shelf products.
• Must possess experience managing and developing professional staff, technical staff, including vendors, with accountability towards a budget.
• Experience in all project phases of software development, including analysis and design, requirements, development, implementation, and operational support.
• Must possess strong management skills with the ability to effectively communicate ideas and concepts as well as facts and to identify priorities and organize activities accordingly.
• Experience with physical assets and their maintenance practices in an asset‑intensive organization, preferably in the transportation and rail industries. Exposure to LIRR’s assets and/or practices is beneficial.
• Experience in utilizing and leveraging an Enterprise Asset Management information system, preferably in the transportation industry.
• Must have working experience with EAM suite of tools such as Infor/HxGN EAM, Maximo, etc.
• General knowledge and awareness of ISO 5500 principles and asset management best practices.
• Demonstrated ability to complete short and long‑term technical projects effectively and as efficiently as possible.
• Experience in combining AI/ML algorithms to solve business solutions by incorporating descriptive, predictive, and prescriptive components.
• Must have an understanding of data engineering tools and techniques.
• May need to work outside of normal business hours (i.e., nights and weekends).
• May need to travel to other agencies, other MTA locations, or other external sites.
• Certification of Project Management Methodologies (PMP, PRINCE, Scrum Master, etc.) to be able to instill structure in EAM‑related projects.
• Must possess progressively responsible asset management experience in railroad operations.
• Knowledge of asset management software and processes, geospatial methodologies, GIS, GPS, RS, LRS, enterprise system architecture, spatial and relational databases, and mobile technology implementation.
• High‑quality quantitative, analytical, and problem‑solving skills, together with demonstrated proficiency in business case development and implementation planning.
• Demonstrated ability to complete short‑and‑long‑term technical projects effectively and as efficiently as possible.
• Demonstrated ability to manage the end‑user relationship to ensure the EAM suite of tools successfully meet their business needs, support and lead design, and requirements and training meetings.
• Ability to closely monitor application development projects to ensure the projects are delivered on time and within budget while supporting the business needs.
• Must be self‑motivated, with the ability to oversee and motivate others, and influence decisions, capable of identifying problems and recommending alternative solutions.
• Must be able to demonstrate a high level of initiative, professional integrity, and demeanor.
• Must possess strong human relations, communication (both written and oral), and interpersonal skills with the ability to effectively communicate at all levels of the company and outside agencies.
• Must possess strong organization, problem‑solving, administrative, and management skills with the ability to effectively manage multiple tasks simultaneously.

Benefits

• Commuting Assistance – based on operating MTA agency (complimentary transportation pass within the MTA’s jurisdiction and tax‑advantaged accounts)
• Low Premium – High Quality Health Insurance Plans (lifetime coverage for eligible retirees and their dependents)
• Pension plans and retirement savings accounts for eligible employees
• Generous Paid Time Off and Holidays provided.
• Tuition Reimbursement for eligible employees
• Employee Assistance Programs
• MTA Exclusive Employee Discount Programs
• Work Life Services team and Office of the Chaplains unit
• Employee Resource Groups
• #TapYourCareer
• #MTACareers

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company’s discretion. Employees driving company vehicles must complete defensive driver training once every three years for current MTA drivers, or within 180 days of hire or transfer for an employee entering an authorized driving position. Current employees should be in their current position 12 months prior to starting a new role and must possess a satisfactory work history, including attendance and discipline records. Candidates selected for this position may be placed in a competitive or non‑competitive class position based on their qualifications. In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to, a pre‑screening assessment (i.e., physical, written, and/or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make‑up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety‑sensitive drug/alcohol test may also be required.

Equal Employment Opportunity/Ada Disclaimer

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If you require reasonable accommodation for a medical condition or disability to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.

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