Director, Advanced Product Management Capability Development
Mastercard, Purchase, NY, United States
Director, Advanced Product Management Capability Development
Title: Director, Advanced Product Management Capability Development
Overview
At Mastercard, Learning & Development (L&D) plays a critical role in building the capabilities that enable product excellence, innovation, and growth. This role is accountable for shaping the global advanced capability strategy for Mastercard’s Product Manager community, ensuring that Product Managers evolve from foundational to advanced and emerging skills, and translating strategy into scalable, high‑impact learning solutions.
Responsibilities
- Define and evolve a global, persona‑based Product Management capability model aligned to career stages and enterprise expectations.
- Translate product and enterprise strategies into a cohesive advanced capability roadmap, balancing foundational, advanced, and emerging skills.
- Partner with Product and P&C leaders to identify capability gaps with the greatest business impact.
- Act as a trusted advisor to senior Product and P&C stakeholders on product capability priorities.
- Lead performance and capability diagnostics to distinguish real gaps from perceived learning needs.
- Recommend learning and non‑learning interventions aligned to long‑term performance outcomes.
- Own prioritization of product capability investments with a focus on scalability and enterprise impact.
- Make disciplined decisions to consolidate, redirect, or sunset initiatives that do not deliver clear value.
- Ensure alignment with global L&D frameworks while maintaining relevance for product and technical audiences.
- Influence senior product leaders to model and reinforce advanced capability expectations.
- Partner with cross‑functional teams and delivery partners to drive adoption and activation.
- Serve as a central point of consultation for product capability alignment across regions.
- Apply product thinking to capability solutions using feedback loops and evidence of impact.
- Monitor effectiveness and adjust priorities based on business signals and stakeholder insight.
- Stay current on product management and capability‑building trends, including AI‑enabled product development.
Qualifications
- Direct experience as a Product Manager or leading product‑management capability development in a complex, technology‑driven organization.
- Hands‑on understanding of modern product‑management practices: strategy, discovery, delivery, experimentation, metrics, and technical collaboration.
- Enterprise‑first, consultative mindset focused on alignment, scale, and long‑term impact.
- Strong judgment in prioritization, favoring reuse and enterprise value over bespoke solutions.
- Credibility with senior Product, Technology, and P&C stakeholders, and influence outcomes without direct authority.
- Ability to design and deliver advanced learning interventions, independently or with internal SMEs and external partners.
- Experience facilitating learning experiences with senior leaders.
- Experience working effectively in complex, matrixed organizations.
- Experience managing vendors and external delivery partners.
- Deep grounding in adult learning principles and performance consulting applied to real business needs.
Core Skills
- Product Management expertise: strategy, discovery, delivery, experimentation, metrics, technical fluency, and emerging trends.
- Capability & Learning Strategy: translating enterprise strategy into role‑based capability priorities.
- Performance & Capability Diagnosis: data‑informed assessment of where investment will have the greatest impact.
- Stakeholder Influence: building trusted partnerships across Product, Technology, and P&C.
- Executive Communication: crafting clear narratives that align senior leaders and drive adoption.
- Portfolio & Prioritization Judgment: balancing foundational and advanced skills while maximizing reuse and enterprise value.
- Program & Vendor Leadership: managing multiple initiatives and partners in parallel.
What Success Looks Like
- Product Managers globally have a clear, coherent path to advanced mastery.
- Senior Product leaders actively reinforce and role‑model capability expectations.
- Capability investments are prioritized, scalable, and tied to meaningful product and business outcomes.
Equal Opportunity
Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting.
Corporate Security Responsibility
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Pay Ranges
- Purchase, New York: $168,000 – $269,000 USD
- O'Fallon, Missouri: $146,000 – $234,000 USD