Director, Real Estate Services
Mastercard, Purchase, NY, United States
Director, Real Estate Services
Designation & Level: Director — Workplace Strategy & Technology
Location: Purchase, O’Fallon, Missouri
Overview
- The Real Estate Services team delivers core services including real estate transactions, workplace strategy, and facilities management. These services are globally coordinated to plan, execute, and optimize enterprise occupancy needs.
- The Director of Workplace Strategy leads office occupancy strategy, space management, and optimization across the global portfolio. This role leverages strategic tools and data analytics to drive space planning, design, and operational efficiency, aligned with Mastercard’s workplace model and real‑estate strategy.
- This role requires experience in large‑scale corporate real estate across multiple geographies, with expertise in workplace strategy, capacity management, stakeholder engagement, and workplace experience. It involves managing operational and financial complexity, leveraging workplace technology, communicating with senior stakeholders, and driving change.
Responsibilities
- Workplace Strategy, Capacity, and Design
- Lead global workplace capacity strategy, aligning office footprint with hybrid work models, business demand, and employee experience in partnership with regional real‑estate leaders.
- Collaborate with location real‑estate service leads to drive space optimization through neighborhood planning, advanced workplace tools, and design decisions that maximize utilization and lease value.
- Cross‑Functional Leadership and Stakeholder Management
- Work cross‑functionally with Technology, Employee Digital Experience, and Workplace Experience teams globally to deliver integrated physical and digital workplace solutions.
- Lead senior stakeholder engagement, aligning real‑estate strategy with business priorities and communicating trade‑offs and outcomes on capacity management programs.
- Partner with Workplace Experience, Global Business Service Center, and Workday teams to develop occupancy analytics and dashboards.
- Translate data into actionable insights to inform portfolio decisions, improve utilization, and optimize lease efficiency.
- Workplace Technology and Data Governance
- Own workplace technology strategy and roadmap, aligning platforms and tools with real‑estate and workplace objectives.
- Establish data governance standards and ensure data integrity across workplace systems.
- Drive automation, digitization, and AI‑enabled initiatives to improve efficiency and scalability.
- Lead platform rationalization to eliminate duplication, improve interoperability, and optimize the technology ecosystem.
- Financial Accountability
- Own budget oversight for workplace strategy and technology initiatives, ensuring alignment to business priorities and measurable ROI.
- Drive cost efficiency through data‑informed occupancy planning, technology investments, and portfolio optimization.
- Capital Projects and Change Management
- Ensure consistent application of global workplace design standards across all projects.
- Partner with regional capital project leads to optimize layouts, capacity, and overall portfolio performance.
- Lead workplace change and relocation initiatives, enabling scalable, flexible environments with strong adoption.
- Workforce Leadership and Delivery
- Lead a global outsourced workplace occupancy strategy team, providing direction, oversight, and performance management across regions.
- Ensure consistent, high‑quality delivery aligned to global standards while driving accountability and continuous improvement.
Qualifications
- Deep knowledge of corporate real‑estate dynamics, including capacity planning, capital project management, facility operations, and transaction management within a diverse, multi‑regional portfolio.
- Executive engagement and presentation capabilities: ability to engage senior leadership, present and debate program business cases, financials, design concepts, and other critical topics.
- Analytical and financial acumen with a statistical mindset and strong financial insight.
- Proficiency in data analytics tools including MS Office suite, CAFM systems, AutoCAD, occupancy analytics tools, and workplace business‑intelligence systems.
- Interpersonal and conflict‑resolution skills to build rapport with stakeholders and navigate conflicting viewpoints.
- Understanding of outsourcing and supplier management in corporate real estate.
- Strong, articulate verbal and written communication skills and notable presentation capabilities.
- Willingness to travel internationally and domestically (approximately 10‑15% of duties).
- 10‑12 years of experience working within multicultural real‑estate teams across various geographies.
- Educational and technical qualifications: degree or formal qualification in Computer Systems & Architecture or Interior Design (preferred).
- Professional accreditations such as GBCI, Green Star, BREEM, IFMA, BIFM, CoreNet Global, RICS, LEED, or similar are highly desirable.
Compensation and Benefits
In line with Mastercard’s total compensation philosophy, the successful candidate will receive a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. Pay ranges:
- Purchase, New York: $163,000 – $269,000 USD
- O’Fallon, Missouri: $142,000 – $234,000 USD
Benefits for full‑time employees generally include insurance (medical, prescription drug, dental, vision, disability, life), flexible spending accounts and health‑savings accounts, paid leave (including 16 weeks of new‑parent leave, up to 20 days of bereavement leave, 80 hours of Paid Sick and Safe Time, 25 days of vacation, 5 personal days), 401(k) with a company match, elective tuition reimbursement, fitness reimbursement or on‑site fitness facilities, and other perks.
Mastercard is a merit‑based, inclusive, equal‑opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. The company embraces a reasonable accommodations process for applicants who need assistance completing the application or recruitment process. No medical or health information is required to be submitted via email.
Information Security Responsibility
- All employees are responsible for protecting Mastercard’s assets, information, and networks.
- Employees must abide by Mastercard’s security policies and practices, maintain confidentiality and integrity of accessed information, report suspected violations or breaches, and complete all periodic mandatory security trainings.