Business Development Director

Job Overview

Wipro Technologies-USA is seeking a dynamic and experienced Business Development Director within our BPS/BPO segment, specifically targeting the Travel & Transportation: Airline operations (reservations, loyalty programs, customer service, cargo) or other travel / Logistics / Supply Chain client experience, and Retail: Omnichannel retail operations, merchandising, supply chain, and store operations sectors. This pivotal role presents a unique opportunity for the right candidate to engage with global teams and leverage extensive knowledge and experience in the BPO industry, ideally exceeding 15 years. As a Client Expansion Executive, you will play a crucial role in fostering collaboration and cultivating enduring partnerships with various client teams. Your deep understanding of emerging trends and innovations within the BPO sector will be instrumental as we strive to meet and exceed client expectations and drive meaningful success across our operations.

Location

Central or East Coast

Key Responsibilities

• Act as a BPO subject matter expert for client engagements in Travel & Transportation: Airline operations (reservations, loyalty programs, customer service, cargo), other travel / Logistics / Supply Chain client experience, and Retail sectors.
• Partner with BPS delivery and presales teams to design innovative solutions aligned to client needs.
• Support pursuit and deal shaping with domain insights and operational best practices.
• Engage in process optimization and transformation initiatives leveraging industry benchmarks.
• Actively engage and collaborate with diverse client teams to nurture strategic relationships that facilitate growth opportunities and enhance account performance.
• Work hand-in-hand with the delivery organization, ensuring they are equipped and motivated to achieve client success while proactively identifying and addressing any challenges.
• Assist the delivery team in comprehending client requirements, ensuring effective communication and reporting back to client teams.
• Establish and maintain a robust pipeline of new business opportunities through strategic networking, account management, and ongoing relationship development.
• Engage in thorough data analysis to synthesize insights and present tailored solutions to senior leadership and C-level executives.

Ideal Experience / Competencies / Qualifications

• Minimum of 15 years of extensive experience in BPO/BPS services across various operational areas such as trust and safety, eCommerce, finance and accounting, supply chain, procurement, HR, and contact center operations.
• Experience expanding BPO services in Travel & Transportation, Logistics / Supply Chain, and Retail sectors.
• A rich professional network with proven ability to build and nurture relationships with key decision-makers.
• In‑depth knowledge of outsourced solutions with ability to navigate and influence senior leaders effectively.
• Exceptional leadership qualities and talent to motivate teams to exceed goals.
• Strong business acumen with the capability to strategize effectively and identify opportunities aligned with broader business objectives.
• A Bachelor’s degree in a relevant field is required.

Benefits

Expected annual pay ranges from $150,000.00 to $210,000.00. Eligible for Wipro’s standard benefits including medical, dental, disability insurance, paid time off, and other paid and unpaid leave options.

Applications from people with disabilities are explicitly welcome.

#J-18808-Ljbffr