Director, Customer2030 Strategy & Deployment - Commercial

What You’ll Do

The Director, Customer2030 Strategy & Deployment – Commercial will be the overall product owner for Customer2030’s sales and marketing capabilities. Reporting to the Head of Innovation & Business Planning, the role is strategically positioned to own the Customer2030 commercial roadmap and drive adoption of the capabilities for US Oncology Franchises (sales & marketing). The role sits at the center of business transformation, AI/technology fluency, and oncology commercialization. You will champion machine learning, GenAI, and agentic solutions that drive tangible business value. You will own the full lifecycle of Customer2030 capabilities—from ideation to delivery, adoption/change management, and day‑to‑day program management. You will also bridge US Oncology and the larger A Z enterprise for customer engagement capability building.

Responsibilities Include

Program Strategy

• Own the strategy and transformation roadmap for Customer2030 commercial capabilities, overseeing planning and budget management processes
• Develop quantifiable business cases and value narratives for the next horizons of sales and marketing capabilities in collaboration with US Oncology Franchises and technical delivery teams
• Support engagement with the US Oncology Leadership team (OLT) to ensure top‑down alignment on the AI roadmap and co‑creation on key capability design choices
• Track industry, market, and innovation shifts to anticipate opportunities and risks
• Define KPIs and monitoring to evaluate progress and pivot when needed

Capability Building and Change Management

• Drive the thought leadership that shapes how sales and marketing capabilities are built, optimizing for solutions that solve key business needs that are also scalable/sustainable
• Identify people and process changes required to successfully stand‑up Customer2030 sales and marketing capabilities, and ensure these are acted on in coordination with AI product construction / delivery
• Act as change leader, delivering the Customer2030 narrative for sales and marketing teams, partnering with Business Excellence and Franchise teams on the training plan

Execution Excellence

• Oversee day‑to‑day program management for sales and marketing capabilities, ensuring high fidelity between the Customer2030 vision/roadmap and what is executed
• Ensure accurate and timely translation of business needs into technical requirements in partnership with Enterprise AI (data science)
• Approve scope and release of major AI updates
• Track progress and surface interdependencies, creatively addressing key challenges and blockers and escalating to senior leadership as necessary

Minimum Requirements

• At least 5 years professional experience as either a strategy consultant or pharma company employee, with a meaningful portion of that time leading digital/AI transformations for a pharma commercial function
• Strong analytical fluency, able to translate between brand strategy, pharma commercial data sets, and appropriate analytical methods
• Exceptional communication skills and the ability to operate successfully in highly matrixed organizations
• Effective interpersonal and relationship management skills with a consultative approach and ability to interact and build trust
• Operational effectiveness, highly organized process with follow through
• Strong initiative to understand our core business goals and establish processes or programs to set direction, generate alignment and push forward
• Resourceful, motivated, influential and proactive; able to prioritize in a fast‑growing organization

Preferred Requirements

• Graduate degree (MBA, Masters, MD or PhD preferred)
• At least 2 years experience with a top‑tier strategy consulting firm or investment bank
• Demonstrated commercial experience in Oncology

What You Can Expect

Enjoy a supportive workplace with opportunities for development and participation in benefits such as medical, dental, vision insurance; annual bonus; education cost reimbursement; flexible working hours; additional time off; pension plan; business travel insurance; recognition program.

Equal Employment Opportunity Statement

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

Date Posted: 09-Apr-2026. Closing Date: 23-Apr-2026.

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