Director Product Delivery - Pre-Sales & Client Onboarding

The Product Delivery Director - Pre‑Sales & Client Onboarding role is uniquely differentiated by its ownership of the critical transition from presales to post sales. This role is focused on enabling pre‑sales effectiveness through solution readiness, configuration, and clarity, while ensuring a seamless, scalable onboarding experience once a client commits. It is accountable for enabling growth and operational efficiency through improved conversion, onboarding speed, and accuracy across customer and group journeys, ensuring prospects and customers can move seamlessly from sale to active coverage with minimal friction, reduced manual intervention, and consistent, high‑quality outcomes.

Responsibilities

• Define and manage a multi‑year product vision and roadmap, aligned to enterprise strategy.
• Lead and mentor Product Managers and Product Owners within an agile framework.
• Own product backlog prioritization and lead continuous improvement through data‑driven insights while also using value, risk and compliance considerations.
• Partner with Business, Technology, and other functions to develop go‑forward strategic plans, ensuring integrated and incremental, high‑quality delivery.
• Balance competing priorities across the different lines of business, products, etc.
• Define and monitor product KPIs and drive measurable outcomes tied to growth, cost management and customer satisfaction.
• Provide visibility to product status (key decisions, release/production issues, dependencies, risks, metrics, milestones, etc.) on an ongoing basis through push status reporting to all stakeholders, team members and interested parties.
• Understand and bridge connections across multiple projects/work efforts and stakeholders to determine dependencies, impact and sharing of new features and capabilities.
• Manage “program/feature” dependencies across multiple teams and stakeholders, anticipating and proactively removing obstacles/barriers.
• Develop strong partnerships with functional leaders to drive focus on business objectives and be a trusted partner for executive management to ensure program success.

Qualifications

• 12+ years of experience with a Bachelor's degree; 3+ years in management (additional experience may be accepted in lieu of education or degree).
• 8–10 years of experience working with product, design and software engineering teams in an agile environment.
• Minimum 5 years of experience managing product or design.
• Strong track record of project delivery for large, cross‑functional projects.
• Experience leading teams to build software technologies and products at scale.
• 3+ years in healthcare and management.
• Strong customer focus and know‑how to deliver exceptional experiences.
• Excellent organizational, time‑management and project management skills.
• Entrepreneurial spirit, intellectual curiosity, and a bias toward action.
• Strong analytical and problem‑solving skills.
• Ability to clearly present written information and findings.
• Ability to communicate concepts.
• Ability to interact well with co‑workers and outside contacts.

Pay

Pay Grade E. $140,700 – $305,000

Equal Employment Opportunity Statement

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Applicants are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment.

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