Director - Digital Product Management - Gen AI & Agentic Experiences

Director - Digital Product Management - Gen AI & Agentic Experiences

American Express

Published 04 Apr 2026

Columbus, IN, USA

144K - 256K USD Annual

Onsite

Role Highlights

• NLP
• Generative AI
• Computer Science
• Product Management
• Security
• Research

Description

This role involves leading the development of next-generation customer experiences. The individual will own the roadmap and end-to-end delivery of AI-enabled customer experiences. They will translate emerging capabilities into intuitive, scalable solutions. The focus is on delivering meaningful customer and business value through these solutions.

Required Qualifications and Skills

A Bachelor's degree in Computer Science, Engineering, Business, or a related field is required. Candidates need at least 6 years of product management experience, ideally in a regulated environment. A proven track record of building products, preferably AI-powered and customer-facing, is necessary. Experience with conversational platforms, recommendation engines, and personalization techniques is also required. A solid understanding of Large Language Models, Natural Language Processing, agentic AI concepts, and broader machine learning frameworks is essential. Strong strategic and creative thinking, along with demonstrated leadership experience managing product teams, is also a requirement.

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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed from helping evacuate travelers during World Wars, to ensuring the safety of our customers funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and lets lead the way together. Learn more about us at: See our community guidelines at: If you have a customer service issue or question, please visit

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