AI Account Strategist

AI Account Strategist

Join Nectar Social as an AI Account Strategist to lead implementation and long‑term success for a portfolio of brand partners. You’ll help them integrate AI across social, support, creator, and content workflows, ensuring sustained, expanding value from our platform.

Base pay range: $110,000.00/yr - $180,000.00/yr

What You’ll Be Doing

• Lead the full customer journey: onboarding, education, account strategy, workflow implementation, health monitoring, and renewals
• Partner with marketing, brand, and social teams to translate goals into scalable, intelligent AI workflows
• Help customers deploy AI agents for engagement, listening, creator tracking, and analytics
• Monitor usage trends, surface insights, and ensure long‑term health and retention
• Capture and relay structured product feedback to design and engineering
• Build internal onboarding tools, case studies, and best practices to scale customer adoption

What We’re Looking For

• 3+ years in customer success, partnerships, or brand‑side digital leadership roles, especially at high‑growth startups or AI‑enabled companies
• Deep understanding of social media and creator marketing dynamics—either from agency, brand, or SaaS‑side experience
• Natural curiosity about AI and automation—you experiment with new tools and workflows and help others do the same
• Strong written and verbal communicator who thrives in a fast‑paced, high‑context environment
• Proven track record of performance and initiative; multiple promotions or cross‑functional project ownership
• MBA preferred, and Ivy League or equivalent academic background is a plus

Bonus Points

• Experience onboarding SaaS or AI tools into brand organizations
• Familiarity with tools like OpenAI, Zapier, Notion, Slack, Linear, or internal workflow builders
• Exposure to customer training, onboarding documentation, or success enablement
• Background supporting DTC, beauty, or wellness brands

What We Offer

• Competitive compensation and early equity
• Health, vision, and dental benefits + 401(k) match
• Career mobility into customer leadership, solutions, or product
• A hybrid team based in Palo Alto with flexibility for in‑office collaboration
• Deep exposure to cutting‑edge AI tooling and the opportunity to shape its application inside brand teams
• A collaborative, ambitious team defining a new category of AI‑native marketing infrastructure

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Marketing and Sales

Industries

Technology, Information and Internet

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