Director of Spa - Waldorf Astoria Park City
Hilton Worldwide, Inc., Park City, UT, United States
Job Description - Director of Spa - Waldorf Astoria Park City (HOT0CHCM)
Work Locations: Waldorf Astoria Park City, 2100 Frostwood Blvd, Park City, 84098
Waldorf Astoria is looking for a Director of Spa to join the leadership team in Park City!
With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this luxurious boutique property offers amazing opportunities for growth and development for the right candidate. This role is responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Responsibilities
- Direct and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Develop and implement spa menus and marketing strategies
- Initiate and implement marketing and up-selling techniques to promote spa services to maximize overall revenue
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Recruit, interview and train team members
- Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies
- Resolve guest issues and concerns to guest satisfaction
Qualifications
We are looking for demonstration of the following values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Customer Focus
Benefits
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)