Director of Spa - Waldorf Astoria Park City

Waldorf Astoria is looking for a Director of Spa to join the leadership team in Park City!

Responsibilities

• Direct and administer all Spa operations, including guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Develop and implement spa menus and marketing strategies.
• Initiate and implement marketing and up‑selling techniques to promote spa services to maximize overall revenue.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Monitor and develop team member performance, providing supervision and professional development, scheduling, counseling and evaluations, and delivering recognition and reward.
• Recruit, interview and train team members.
• Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies.
• Resolve guest issues and concerns to guest satisfaction.

Qualifications

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Leaders in our industry and communities.
• Teamwork – Team players in everything we do.
• Ownership – Owners of our actions and decisions.
• Now – Operate with a sense of urgency and discipline.
• Quality, Productivity, Dependability, Customer Focus, Adaptability.

Benefits

• Medical Insurance Coverage – for you and your family.
• Mental Health Resources.
• Best‑in‑Class Paid Time Off (PTO).
• Go Hilton travel discount program.
• Supportive parental leave.
• Matching 401(k).
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount.
• Debt‑free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English‑language learning, digital literacy, professional certificates).
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.

Work Locations

Waldorf Astoria Park City

Schedule

Full‑time

Brand

Waldorf Astoria Hotels & Resorts

Job

Spa, Health Club, Recreation

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