ServiceNow Lead: Drive Global ITSM & CSM Solutions

An established industry player is seeking a ServiceNow Lead to drive the implementation of best practices in customer service technology. This role involves gathering requirements, leading discussions on business processes, and ensuring effective application administration and configuration. The ideal candidate will have extensive experience with the ServiceNow platform, particularly in Customer Service Management and IT Service Management. You will collaborate with vendors and managed service providers to troubleshoot issues and enhance service delivery. Join a dynamic team where your expertise will shape the future of customer support technology.
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