Director, Emergency Management and Command Center

Director, Emergency Management and Command Center

Franklin, TN, United States

Job Description

Director of Emergency Management & Command Center Operations

Position Summary

The Director of Emergency Management & Command Center Operations is responsible for designing, implementing, and leading the organization’s enterprise emergency management and incident command capability. This role oversees the planning, activation, and operation of a centralized command center to manage natural disasters, operational disruptions, technology outages, and other enterprise-level incidents impacting patient care and business continuity. The Director serves as a key operational leader during crises and ensures the organization is prepared and trained with proven readiness to respond effectively across all facilities and corporate functions.

Key Responsibilities

• Design, implement, and maintain an enterprise emergency management program aligned with HICS/NIMS principles
• Establish and operate a centralized Enterprise Command Center capable of supporting multi-facility incidents
• Serve in a leadership role during activations, including Incident Commander or senior command staff advisor as appropriate

Command Center Operations

• Develop command center activation criteria, governance, and standard operating procedures
• Coordinate real-time situational awareness, decision-making, and executive communications during incidents
• Integrate clinical operations, IT, facilities, supply chain, HR, communications, and external partners into incident response

Preparedness, Planning & Exercises

• Oversee hazard vulnerability analyses (HVAs) and enterprise preparedness planning
• Lead tabletop exercises, functional drills, and full-scale exercises across hospitals and corporate teams
• Ensure after-action reviews and corrective action plans are completed and tracked

Business Continuity & Resilience Integration

• Partner with Business Continuity, Disaster Recovery, Cybersecurity, and Risk Management leaders to align response and recovery strategies
• Support continuity planning for extended disruptions (e.g., EHR downtime, regional disasters, workforce shortages)
• Translate lessons learned into improved policies, playbooks, and training

Leadership & Governance

• Establish clear roles, accountability, and escalation pathways for incident management
• Provide executive briefings during incidents and post-incident reviews
• Represent the organization with regulators, emergency management agencies, and healthcare coalitions as needed

Qualifications

Required

• Bachelor’s degree in Emergency Management, Public Health, Healthcare Administration, or related field
• 5+ years of progressive experience in emergency management, incident command, or healthcare operations
• Demonstrated experience running or supporting an incident command center
• Strong leadership, communication, and decision-making skills under pressure

Preferred

• Healthcare system experience across multiple hospitals or regions
• Familiarity with HICS, NIMS, FEMA ICs, and Joint Commission emergency management standards
• Certifications such as CEM, CHEP, or equivalent

Reporting Relationship

• Reports to Senior Vice President of Risk Management
• Works closely with Clinical Operations, IT, Facilities, Communications, Security, and Business Continuity leadership

Job Info

• Job Identification
• Job Category Legal, Quality and Compliance
• Posting Date 03/31/2026, 01:45 PM
• Job Schedule Full time
• Job Shift Day
• Locations 4000 Meridian Blvd, Franklin, TN, 37067, US

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