Director of Resident Services

LifeSpire of Virginia is seeking a Director of Resident Services to support our Daleville Community, The Glebe!

Join Us in Empowering Purposeful Living
At the heart of everything we do is a powerful mission: Empowering individuals with choices in purposeful living. We envision a vibrant community where faith, wellness, and connection thrive together.

Guided by our core values—Faith , Servant Leadership , Stewardship , Integrity , Innovation , and Joy —we are committed to creating an environment where both our team and those we serve can flourish. If you're passionate about making a meaningful impact and being part of something bigger, we invite you to explore a career with us.

• Medical, Vision, Dental
• PTO
• Employer Retirement Contribution 4.5%
• HSA Match
• Tuition Reimbursement
• Supportive Environment and Leadership
• Amazing residents and collaborative teams!

Director of Resident Services

General Overview

The Director of Resident Services is responsible for developing and leading resident-centered programs within a continuing care retirement community. This role oversees programming, transportation services, the beauty salon, and reception/concierge services.

As a member of the Directors’ Team, this position contributes to the overall leadership, strategy, and success of the community.

Position Requirements

• Bachelor’s degree required; preferred fields include Recreational Therapy, Gerontology, Human Services, Social Work, or a related discipline
• 3–5 years of leadership and supervisory experience, preferably in senior living or a related environment
• Proven ability to manage teams, including activity staff and volunteers
• Strong skills in program planning, organization, budgeting, and evaluation
• Excellent written and verbal communication skills, with the ability to engage residents, families, staff, and community partners

Key Responsibilities

1. Resident Services Leadership & Program Management

• Direct and oversee all aspects of resident services, including programming, transportation, beauty salon operations, and concierge/reception services
• Design and implement resident-centered programs that support engagement, wellness, and quality of life
• Ensure delivery of high‑quality, meaningful, and enjoyable experiences for residents
• Establish annual goals and track performance using measurable outcomes and feedback
• Promote programs and services through clear, timely, and effective communication
• Collaborate with other departments to ensure seamless service delivery across the community
• Develop and maintain policies, procedures, and best practices that prioritize safety, accessibility, and resident satisfaction
• Build and maintain partnerships with community organizations (e.g., volunteer groups, educational institutions, faith‑based organizations)
• Lead innovation through the development and implementation of new programs and services

2. Team Leadership & Supervision

• Ensure appropriate staffing levels while maintaining alignment with budget expectations
• Recruit, hire, train, and develop team members in accordance with organizational policies
• Set departmental goals and standards to ensure consistent, high-quality service delivery
• Conduct regular team meetings and provide ongoing coaching, feedback, and performance evaluations
• Foster a positive work environment focused on employee engagement, development, and retention
• Manage scheduling, timekeeping, and payroll-related processes accurately and on time
• Partner with Human Resources to track training and continuing education requirements
• Maintain and update job descriptions for all resident services roles
• Lead quality improvement initiatives and risk management efforts within the department
• Ensure compliance with all applicable regulatory standards (e.g., OSHA, Department of Health, Department of Social Services)
• Escalate significant resident or service concerns to the Executive Director as needed

3. Financial Management

• Develop and manage the department’s operational budget
• Monitor monthly financial performance and ensure adherence to budget targets
• Provide input into capital planning and budgeting
• Oversee purchasing of supplies and equipment, including invoice review and approval
• Ensure cost‑effective operations while maintaining high service quality

Why Join Us?

• Opportunity to shape meaningful resident experiences
• Collaborative leadership environment
• Mission‑driven organization focusing on quality of life and community

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