Associate Director, Resident Healthcare Programs (7040- Services)**Hybrid Remote

Explore a Career at EAH Housing

Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values and work to create opportunities to empower people to live better lives. Join us and make a difference today.

Job Details

Position is for an Associate Director, Resident Healthcare Programs to work at EAH Corporate in San Rafael, CA. Must have degree in public health, social work, healthcare administration, human services, public policy, or related field. 5-10 years progressive experience in affordable housing, healthcare programs, public health, social services, or integrated community-based service delivery. 4 years of supervisory experience. Must be a Certified Community Health Worker (CHW) or be able to complete the certification within first 90 days of hire. Salary range: $80,000 to $130,000 per year; hiring range for new employees generally $80,000-$105,000 per year DOE. Please note an offer will take into consideration the experience of the final candidate and the current salary level of individuals working at EAH in a similar role.

What We Offer

• Comprehensive benefits package: medical, dental, vision, disability and life insurance.
• 403(b) retirement plan with 5% match.
• Generous vacation accrual, 15 days per year (increases with service).
• 10 paid sick days per year.
• 13 paid holidays.
• Flexible start times (REM Onsite Positions).
• Competitive salaries.
• Employee wellness program.
• Comprehensive medical insurance plans.
• Affordable dental & vision insurance.
• Flexible spending account.
• EAP – mental health, financial and legal services.
• $1,500 employee referral program.
• EAH University – in-house training program.

Position Overview

Provides strategic leadership, oversight, and implementation of EAH’s health and housing initiatives, including CalAIM, Community Health Worker (CHW) integration, Enhanced Care Management (ECM) coordination, Community Supports alignment, and emerging Medicare-related partnerships that support resident wellness and housing stability. Bridges affordable housing and healthcare systems by aligning Resident Services with Medi-Cal and Medicare-funded service models, managed care partnerships, and hub-based care coordination platforms. Ensures that EAH remains compliant, innovative, and scalable in delivering housing-based supportive services that address social determinants of health. The position operates at both a strategic and operational level and includes limited direct service engagement to ensure programs remain resident-centered and grounded in property-level realities. Understands and demonstrates commitment to the Mission and Values of EAH Housing.

Responsibilities

• In collaboration with the Director of Special Programs, provides strategic leadership for the development, implementation, and oversight of EAH’s CalAIM, Medi-Cal, Medicare-aligned, and health-focused initiatives across the portfolio, ensuring alignment with the Resident Services model and organizational priorities related to housing stability and resident wellness.
• Designs scalable health-housing integration frameworks that address social determinants of health while maintaining compliance with housing regulations and healthcare partner requirements.
• Identifies and advances innovative service models and funding opportunities that position EAH as a leader in integrated housing and healthcare systems.
• Leads the creation and implementation of portfolio-wide Key Performance Indicators (KPIs) related to resident engagement, care coordination, health service access, housing stability outcomes, and partner performance.
• Develops standardized workflows, documentation protocols, and service pathways for CalAIM, ECM, Community Supports, and/or Medicare-initiatives.
• Works in close collaboration with the Director of Resident Services Policies, Systems and Operations to ensure alignment between health initiatives and agency-wide policies, procedures, and operational systems.
• Supports the integration of data tracking tools, referral platforms, and reporting structures that enable consistent implementation and continuous quality improvement.
• Serves as a primary liaison with Managed Care Plans, Medicare Advantage plans, healthcare providers, and community-based organizations to strengthen coordinated service delivery within EAH communities.
• Leads the development and management of scopes of work, MOUs, and partnership agreements that define service expectations, compliance standards, and accountability measures.
• Represents EAH in regional health-housing collaboratives and strategic initiatives that advance cross-sector partnerships and sustainable service models.
• Leads the integration and oversight of Community Health Worker (CHW) and health-aligned roles within the Resident Services structure, ensuring role clarity, supervision frameworks, and compliance alignment.
• Develops and delivers training and technical assistance to Resident Services staff on CalAIM, care coordination, trauma-informed engagement, documentation standards, and service boundaries between housing and healthcare systems.
• Oversees compliance with CalAIM, Medi-Cal, Medicare-aligned initiatives, and related grant or funding requirements, ensuring accurate documentation, reporting, and program integrity.
• Collaborates with leadership on budget planning, funding strategies, and expansion models to ensure continued growth and viability of integrated health-housing initiatives.
• Maintains strategic engagement with high-need properties and pilot sites to ensure that system-level frameworks remain responsive to resident needs and operational realities.
• Works closely with leadership in Resident Services and Real Estate Management to foster strong cross-departmental site teams.
• Actively participates in EAH’s Injury and Illness Prevention Plan.
• Regular and predictable attendance.
• Other duties as assigned.

Supervisory Responsibilities

• Hires, trains, supervises, motivates, and develops staff.
• Manages schedules and workflow.
• Assigns duties and monitors quality of work.
• Takes personal responsibility for ensuring that staff adheres to all organization policies and procedures and government regulations, including wage and hour laws.
• Provides day-to-day guidance and oversight of subordinates.
• Actively works to promote and recognize performance.

Qualifications

Degree in public health, social work, healthcare administration, human services, public policy, or related field. 5-10 years progressive experience in affordable housing, healthcare programs, public health, social services, or integrated community-based service delivery. 4 years of supervisory experience. Must be a Certified Community Health Worker (CHW) or be able to complete the certification within first 90 days of hire.

Other Requirements

• Must have valid driver’s license and DMV clearance.
• Must have ready access to reliable vehicle and maintain own auto insurance in accordance with EAH minimum requirements.

Desirable Additional Qualifications

• Master’s degree in Public Health (MPH), Social Work (MSW), Healthcare Administration (MHA), Public Administration (MPA), or related field.
• Experience in affordable housing environment.
• Bilingual/multilingual skill – a plus.

Criminal Background Check Requirements

EAH Housing conducts criminal background checks on all candidates who have received a conditional job offer. Upon receiving such an offer, you will be required to submit and pass our criminal background requirements. EAH also verifies education and employment history. Any verified discrepancy may delay your background check results and/or affect your eligibility to work at EAH. Please be advised that certain roles may also require fingerprinting due to legal requirements. If onsite housing is a requirement of the position, any household members over 18 years of age who will be living onsite with the candidate must also undergo a criminal background check and tenant screening. Satisfactory completion of background check and fingerprinting requirements is a requirement of employment with EAH.

Drug Testing

EAH Housing requires all candidates who have received a conditional job offer to submit to drug testing within 72 hours from acceptance of our job offer. EAH Housing does not test for marijuana/cannabis. Satisfactory completion of drug testing is a requirement of employment with EAH.

EEO Statement

EAH Housing is an EEO employer. CA BRE # | HI RB - 16985.

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