Director of Operations

Premier Home Health Care Services, Inc. is a leading established Home Health Care Agency.

We currently have an opportunity for a Director of Operations in our Forest Park, IL location.

The Director of Operations - Illinois is responsible for overseeing all operational and financial performance for Illinois market. This leader will direct statewide home and community-based care programs - most critically the Illinois CCU (Community Care Unit) and Licensed Home Care Services Agencies (LHCSA) - ensuring operational excellence, quality outcomes, regulatory compliance, workforce optimization, and profitable growth.

Key Responsibilities

• Provide oversight of all Illinois CCUs and LHCSA operations, ensuring alignment with enterprise-wide operational standards and strategic objectives.
• Own Illinois P&L performance, including revenue, margin management, cost control, and operational forecasting.
• Ensure high performance across all operational KPIs, including staffed hours, authorized hours utilization, and assessments
• Identify and execute growth opportunities - geographic expansion, service-line development, and strategic partnerships.
• Lead day-to-day operational management across branch locations, including staffing, scheduling, field operations, care delivery, and client experience.
• Develop and implement scalable operational workflows, performance dashboards, and productivity benchmarks for the Illinois market.
• Responsible for ensuring both the CCU and LHCSA programs meet and/or exceed their performance goals
• Ensure compliance with state requirements, CCU contractual expectations, and caregiver workforce standards.
• Build strong relationships with CCU program administrators and public-sector partners.
• Drive quality, timeliness, and accuracy of all CCU activities, including required documentation, service workflows, audit readiness, and revenue activities.
• Strengthen billing, documentation accuracy, and claims performance to minimize leakage and maximize revenue integrity.
• LHCSA - Improve service delivery efficiencies, minimize missed visits, enhance caregiver retention, and drive superior – including EEV compliances
• Ensure adherence to Illinois Department on Aging (IDoA), Department of Public Health (IDPH), and all other relevant federal and state regulatory bodies.
• Partner closely with the compliance and HR teams to maintain audit readiness, manage corrective action plans, and enforce policy standards.

Required Qualifications

• Bachelor’s degree in health administration, Business, Public Health, or related field.
• Minimum 4 - 6 years of progressive leadership experience within home health, home and community-based services, long-term care, or related healthcare fields.
• Experience managing CCU programs within the Illinois market.
• Strong background in managing LHCSA operations in multi-branch multi-city environment.
• Proven track record of managing cross-functional teams, multi-site operations, and P&L ownership.
• Deep understanding of Illinois regulatory frameworks (IDoA, IDPH, HFS, CCU requirements).
• Demonstrated success improving operational KPIs, compliance outcomes, and workforce performance.
• Exceptional communication, leadership, and organizational skills – and process-driven.

Premier Home Health Care Services offers a competitive salary. In addition, Full Time Employees are eligible for medical, dental, vision, 401K, paid time off, holiday pay, short-term disability, life insurance, and an optimal legal plan. All interested applicants please apply today!

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